Important Information for our Care Partners regarding Safe & Well Visits

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Important Information

We're contacting you because you support the most vulnerable residents in Cambridgeshire and Peterborough

In these unprecedented times, we know everyone is doing what they can to help keep the country going and we thank you for your hard work supporting the most vulnerable residents in our communities. We need your support to also keep them safe from fire.

If you are visiting a resident, please take two minutes to check that they have a working smoke alarm, preferably on each floor of the property, and press it to test it. This is more important if they are fixed to a high ceiling and the resident cannot reach. If you can test it for them, using a long stick or something like a wooden spoon to reach it, then please do so. 

Most fires in the home start in the kitchen. Encourage residents to make sure they close the door to the kitchen before going to bed and make sure no appliances have been left on. 

Safe & Well Update: We are still making home visits


We are temporarily taking a risk-based approach to our Safe & Well home visits to avoid the spread of COVID-19 to vulnerable groups.

Contact us on 0800 917 9994 in order to request a new alarm or Safe and Well Visit for your residents.

For more information about keeping fire safe in the home, especially during the COVID-19 pandemic, please download and read our booklet.

You can also contact us via our online form.

What is a Safe and Well visit?

Safe and Well Visits are available to those who are most vulnerable in our community. This may include those who smoke, have a disability or mental health problems and are prioritised according to individual risk.

We visit residents in their homes, and we assess six key elements. Our visits usually last around one hour, and are completely free of charge.

  1. Fire safety in the home - including cooking, general safety and escape plans.
  2. Falls prevention - including simple remedial action such as replacing lightbulbs or taping down loose carpet.
  3. Alcohol use - Alcohol related hospital admissions are steadily increasing. illness in the over 65s is on the increase. We can provide you with helpful information.
  4. Stay well and warm - Can you afford to heat your home? Do you have access to a hot meal? Do you access the all the services available to you?
  5. Crime reduction - We can provide advice on making your home more secure in addition to advice to make you less vulnerable to scams or fraud
  6. Smoking - need a helping hand to quit? Our partners can offer you the help and advice you need to stop smoking.

We can also provide advice in relation to promoting the health and safety of individuals with hoarding concerns, as well as providing valuable information to care providers.

Who is entitled to a FREE visit ?

Safe and Well Visits are available to those who are most vulnerable in our community. This may include those who smoke, have a disability or mental health problems and visits are prioritised according to individual risk. Find out if someone is eligible for a free safe and well visit by completing a short questionnaire or contact the automated message line on 0800 917 9994 and leave a message including the persons name, address and daytime phone number to receive a call back.