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Welcome to Tenant2Tenant
You have been sent this newsletter because you have signed up to receive news, information and updates for residents living in Council owned homes.
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Coming soon - New tenant portal
In the summer months we will be launching a new online portal just for tenants. This will allow you to report a repair or contact your housing officer plus many other benefits like providing 24/7 access to rent payments, tenancy documents and real-time repair updates. If you would like to be one of the first to use the portal please complete the form:
If you have previously signed up, you do not need to do so again. We will be in touch over the coming months to confirm next steps.
Join our team!
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- £27,630 - £28,515 per year
- Permanent/Part Time
- Based in St Clears
- Applications close 26 March 2026
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Nature improvements at Clos Sant Paul
Work will soon begin at Clos Sant Paul as part of the Local Places for Nature project, which aims to enhance public green spaces across Wales.
Planned improvements include:
- Creating and enhancing wildlife-friendly green spaces
- Improving the overall appearance of the area
- Installing a new pathway to improve access
To view the full proposal and provide feedback please scan the QR code.
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Upcoming community events
Wiggles and Giggles.
(Baby and toddler group for children with ALN aged 3 months to 4 years).
1pm-2:30pm on Thursdays at St Paul's Family Centre.
Cegin Llanelli - (Community meal).
Starts 23 February, on Mondays 12:20pm-2:30pm.
Cegin y Bobl, Antioch Centre, Copperworks Road Llanelli.
Plant Dewi - (Families Together Groups).
Starts 26 February, on Thursdays 9:30am-11:30am at Whitland Town Hall.
Spring Event.
8 April, 1pm-3pm at Ty’s Maes Y Gors, Llanelli.
Community Spring Clean.
15 May, 1pm-4pm at Ty’s Maes Y Gors, Llanelli.
Summer Event.
19 August, 1pm-3pm at Ann Street Park, Llanelli.
Autumn Event.
30 October, 2pm-5pm at The Goods Shed, Llanelli.
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Council property Home Checks
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Your Housing Officer will carry out routine Council Property Home Checks. These visits are an opportunity to:
- Ensure we have up-to-date household information
- Discuss any changes in circumstances or medical needs
- Raise any concerns about your tenancy
- Check the condition of your property and garden
- Provide advice and guidance where needed
Visits usually last between 30-60 minutes, depending on what you would like to discuss. We appreciate your cooperation in helping us maintain safe and well-managed homes.
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STAR survey
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Following the results from our Star Survey we have listened to your views and are now looking at ways on how to improve the service you want. We will be prioritising engagement with our tenants in the coming months and will be reaching out to tenants for further views on how you can help us shape these changes.
- Clearer, more regular communication - Providing tenants with clear communication, listening to tenants’ concerns, advising on expectations, sharing updates through the channels you prefer, such as face to face, email, social media, letters and on‑site information.
- More opportunities to have your say - Expect more surveys, estate walkabouts, and quick‑feedback options so you can easily tell us what matters to you.
- Personalised support when you need it - Whether it’s repairs, rent advice, anti-social behaviour concerns or estate issues, we’ll respond quickly and make sure you’re directed to the right support.
- Community‑focused projects and events - We’ll keep delivering activities and improvement projects that bring tenants, staff and partners together to shape positive changes in your area.
- Working with tenants from the start - We’ll involve tenants earlier when developing new ideas, pilot schemes and neighbourhood improvements.
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Changes to grass cutting in your area
You may notice changes to how the Council cuts grass in some housing areas. This is to help wildlife, support pollinators like bees and butterflies, and respond to the Nature and Climate Emergencies in Wales.
We are looking to gradually introduce three styles of grass cutting:
- Amenity Cut: Every 2 weeks in busy areas.
- Nectar Cut and Collect: Every 6 weeks to allow flowers to grow.
- Meadow Cut and Collect: Twice a year to create flower‑rich areas.
A neat 1‑metre strip will still be cut along paths and roads.
These changes will help more wildflowers grow and improve local green spaces. We’ve also been planting new trees, hedges, and flowers with support from Welsh Government Local Places for Nature funding.
Got ideas? If you know an area that could benefit from less mowing or new planting, please speak to your housing officer.
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Have your say on Tenant2Tenant
We try to include a wide range of topics that are important to you as a tenant and Carmarthenshire resident in this newsletter.
Please tell us what type of information, news and advice you would find useful for us to include.
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Report housing repairs online
Did you know that you can report a housing repair online?
Reporting repairs online means that your request is sent straight to the team and will be dealt with as soon as possible.
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