Tenant2Tenant Digital Feb 26

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Welcome to Tenant2Tenant

You have been sent this newsletter because you have signed up to receive news, information and updates for residents living in Council owned homes.

Join our team!

Responsive Maintenance Housing Inspector

• £35,412 - £39,862 per year
• Permanent/full time
• Based in Llanelli
• Applications close 10 Feb 2026

Care Worker - Dolyfelin Residential Home x 3

• £27,630 - £28,515 per year
• Permanent/part time
• Based in St Clears
• Applications close 8 and 9 Feb 2026

Coming soon - New tenant portal

In the summer months we will be launching a new online portal just for tenants. This will allow you to report a repair or contact your housing officer plus many other benefits like providing 24/7 access to rent payments, tenancy documents and real-time repair updates. If you would like to be one of the first to use the portal please complete the form:

TPAS - Share your voice in Tenant Pulse

TPAS are launching their Tenant Pulse Survey, focusing on affordable warmth and energy efficiency. It’s quick to complete, works on your phone or laptop, and your views help influence real housing and energy decisions. Everyone who takes part can also be entered into a prize draw, with the chance to be a lucky winner!

Have your say on Tenant2Tenant

We try to include a wide range of topics that are important to you as a tenant and Carmarthenshire resident in this newsletter.

Please tell us what type of information, news and advice you would find useful for us to include.

Report housing repairs online

Did you know that you can report a housing repair online?

Reporting repairs online means that your request is sent straight to the team and will be dealt with as soon as possible. 

Positive change in Maescader

We are pleased to share the significant improvements achieved in Maescader through strong partnership working between Carmarthenshire County Council, Dyfed Powys Police and the local community. This work highlights the positive impact of early intervention, sustained engagement and proportionate enforcement.

Over the past year, focused joint action has led to measurable reductions in crime, anti-social behaviour and demand on emergency services, helping to create safer and more stable neighbourhoods.

Dyfed Powys Police have formally recognised this progress, noting that recent statistics show a significant reduction in emergency service demand and crime, made possible through effective partnership working and ongoing engagement in the area.

Measurable results

A year-on-year comparison shows a reduction of more than 50% in calls to emergency services:

• 2024-2025: 150 calls
• 2025-2026: 71 calls

This includes reductions in:

• Anti-social behaviour: 16 to 4
• Domestic violence: 40 to 18
• Criminal damage: 3 to 1

These improvements have contributed to safer neighbourhoods, increased confidence in local services and a visible improvement in the area.

Positive and proportionate action

Alongside preventative work, firm and proportionate action continues where required. In one case, following repeated attempts to support a tenant to improve the condition of their property, the County Court granted possession of the home back to the Council. This action reinforces our commitment to maintaining safe, well-managed communities.

Continuing our commitment

As a result of proactive work by the housing anti-social behaviour team - including joint evening and weekend patrols with Dyfed Powys Police - and the willingness of residents to report concerns, Maescader has seen a significant reduction in reported issues.

This success would not have been possible without the dedication and commitment of our officers:

• Melanie Thomas, Anti-Social Behaviour Officer
• Maria Evans, Housing Officer
• Cathie Davies, Housing Support Officer

Their continued engagement with residents and visible presence in the community remain central to delivering and sustaining positive change in Maescader.

Your voice matters

If you are in need of support to maintain your home, please contact our estates or tenancy support teams for advice and support. Early communication and engagement can help prevent issues from escalating.

We also encourage all tenants and residents to report concerns, whether related to anti-social behaviour, property conditions, or support needs. Your information helps us act quickly and effectively.

Together, we can continue to build safer, stronger communities across Carmarthenshire.

Your feedback matters - and it’s making a real difference

Over the last year, we’ve completed more than 24,000 repairs to council owned homes. To help us improve the service we deliver, we are sending a ‘smiley face survey’ text to all our tenants after a repair has been completed. These quick, three-question surveys help us understand what’s working well and where we can improve. We’re really pleased to share that we’ve now received over 1,000 responses, with an average satisfaction score of 9/10. That’s fantastic feedback and a real credit to the teams working hard to deliver repairs to our tenants. Every response we receive helps us spot trends, celebrate great service and make meaningful improvements where they’re needed. Even a few seconds of your time can have a big impact on the quality of the repair carried out in your home. If you receive a smiley face survey after a repair in your home, please take a moment to complete it. It’s quick, easy and one of the best ways to help us continue improving the service we provide for you. Thank you to everyone who has already shared their feedback - we really do appreciate it. If you have feedback for us you about the service you have received you can email us on HousingRepairs@carmathenshire.gov.uk and we can consider your thoughts in our future improvement plans

Danybanc & Llundain Fach improvement programme - Phase 1 complete

We are pleased to confirm that Phase 1 of the Danybanc and Llundain Fach improvement programme has now been successfully completed. This phase has delivered a range of upgrades to improve the comfort, energy efficiency and overall condition of homes. Works included new roof coverings with solar panels and other measures to reduce heat loss, helping residents benefit from warmer homes, lower energy use and reduced fuel bills. The programme also focused on improving the long-term resilience of properties. This included repairs and rebuilding of retaining walls where required, along with improvements to surface water drainage to help protect homes from future water-related issues.

Canolfan Llwynhendy opens as new community hub

The former Llwynhendy branch library has now reopened as Canolfan Llwynhendy - a new community hub for residents and organisations. The project has benefited from the commitment and cooperation of local County Councillors and officers, who supported the progression of the asset transfer of the former library building to Llanelli Rural Council. Carmarthenshire County Council worked alongside partners throughout the process, helping to ensure that Canolfan Llwynhendy can continue to serve the local community. The centre provides a range of facilities and services, including meeting rooms, a café, an automated library service, housing and employment advice, training opportunities, and a programme of community events. Housing officers will be based at Canolfan Llwynhendy every Wednesday from 11 February, between 9am and 2.30pm, offering face-to-face support on estate and tenancy management, rent matters, repairs and anti-social behaviour concerns. Housing officers are also available across other areas of the county, providing local support within their respective communities. If you wish to contact your local housing officer, further information and contact details can be found on the Council’s website.

For updates on events, follow Canolfan Llwynhendy on Facebook and Instagram. Venue hire enquiries can be made by contacting Chris Burton at chris.burton@llanelli-rural.gov.uk or 07549 823021.

Fire safety booklets delivered to your home

Fire safety booklets, produced by Mid and West Wales Fire Service have now been delivered to every council owned home in Carmarthenshire. The booklets provide helpful information and advice on fire safety.