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Welcome to Tenant2Tenant – your monthly newsletter
You have been sent this newsletter because you have signed up to receive news, information and updates for residents living in Council owned homes.
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Homes for sale through Low Cost Home Ownership in Brynmefys, Llanelli
Three new affordable homes in Brynmefys, Llanelli are now available through Low Cost Home Ownership.
The homes are available for local people who can’t afford a suitable home at open market prices but can:
- Get a mortgage
- Afford repayments
- Afford the cost of buying a home (e.g. deposit and legal fees)
Anyone with an interest in purchasing one of the new affordable homes must first register on the Council’s choice-based lettings system Canford Cartref – Home Finder.
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Changes to the way we take telephone card payments
Changes have been made to the way we take card payments over the phone to better protect your personal details.
The new system means that when making telephone card payments, you will be transferred to an automated secure payment line to input your card details using the keypad of your phone, rather than reading them out loud.
These changes have been introduced by Capita, the payments provider we use.
Residents can still speak to their Housing Officer, Housing Rents Team or Customer Services Advisor initially, but will then be transferred to a private payment line during the card transaction.
Payments can still be made by Direct Debit, standing orders, BACS payments, card payments via the Council website or cash/cheque/card payments at the Council’s Hwbs and automated 24/7 telephone payments.
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Report housing repairs online
Did you know that you can report a housing repair online?
Reporting repairs online means that your request is sent straight to the team and will be assessed as soon as possible.
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Have your say on Tenant2Tenant
We try to include a wide range of topics that are important to you as a tenant and Carmarthenshire resident in this newsletter.
Please tell us what type of information, news and advice you would find useful for us to include.
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Your Housing Officer is here to help
Your local Housing Officer can provide a range of support and advice to you. This includes support on your rights and responsibilities as a Council tenant, financial support, advice and guidance on paying your rent and help with changes to your Occupation Contract (tenancy agreement).
We also have teams dedicated to tackling anti-social behaviour in Council owned homes/communities and a team who deal with estate and community matters.
Visit the Council’s website to find your Housing Officer or for more information on the support they provide.
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Preventing and improving condensation and mould in your home
Two people taking part in normal household activities such as cooking, bathing or showering, drying clothes indoors, and using the kettle can produce up to 26 pints of condensation in just one day.
This can be prevented and improved by following these tips daily:
- Dry washing outside
- Never dry washing on radiators
- Try to keep your home’s temperature above 15c
- Place furniture slightly away from walls to increase air flow
- Regularly wipe surfaces covered with condensation and remove mould with an anti-fungicidal spray (use manufacturer’s guidance)
- Always remove mould, do not let it grow
- Never remove mould with a brush or vacuum cleaner as this can spread the spores
- Always cook using pan lids and with extractor fans on
- Fill your bath using cold water first to reduce steam
- Leave trickle vents open throughout the year
- Keep kitchen and bathroom doors closed when cooking or showering and leave an extractor fan on for 20 minutes after (open a window if you don’t have an extractor fan)
If damp or mould continues to develop after using these methods for a couple of months please report this to us.
Fire safety in the home
Following simple practices can help keep you, your family and home safe from fire in the home. This includes:
- Never overload plug sockets or extension leads
- Switch off appliances at the wall when not in use (especially overnight)
- Keep portable heaters away from furniture, curtains and bedding
- Don’t leave cooking unattended - especially chip/frying pans
- Test your smoke alarms weekly (contact us if yours is not working)
- Never block fire exits or corridors
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