|
|
Welcome to Tenant2Tenant – your monthly newsletter
You have been sent this newsletter because you have signed up to receive news, information and updates for residents living in Council owned homes.
|
|
New housing repairs appointment system
Following feedback from residents living in Council owned homes, we have introduced an appointment system for housing repairs.
The new system will provide an appointment date/time via text or email when a repair is logged, making it easier for you to track the progress of your repair. This is for general/routine repairs only.
Following a successful pilot of the system in specific areas of Carmarthenshire, the system is now live in all areas.
We will continue to attend emergencies within 24 hours. If you report an emergency repair to us, please remain in your home so that we can gain access to carry out the work.
Complex repairs needing further inspection will not be given an automatic appointment. Timescales will be provided following an inspection.
Please make sure that the contact details we hold for you are up to date to ensure you receive your appointment and any further information from us.
|
Coming soon – STAR Tenant Satisfaction Survey 2025
In December 2023, 5,000 residents living in Council owned homes were randomly selected to share their views on the housing service we deliver in the STAR Tenant Satisfaction Survey. These results have helped to shape and improve the service we provide moving forward.
In June this year, every Carmarthenshire County Council tenant will have the opportunity to complete the survey. You will be contacted via e-mail or text message. We will post a copy of the survey to you if we don’t have your e-mail address or phone number.
Please make every effort to complete the survey. These results really do help us to plan our work, shape the service and improve.
Based on your feedback, since the last survey we have:
- Introduced an appointment system for repairs. The new system has launched this week, following a successful trial period
- Started to increase our repairs workforce
- Developed a cleansing and maintenance service focussing on Council owned housing estates and communal areas
- Aimed to increase the visibility of Housing Officers, helping you to get to know them better as well as highlighting the range of support they provide
- Met with residents across our Sheltered Housing Schemes to learn more about what they want and need from the Housing Service we deliver
- Continued to tackle anti-social behaviour and breaches of tenancy as well as using CCTV to keep our homes and communities safe
- Introduced a dedicated Engagement Officer to our Housing Services team who is focussing on providing better communication, in a variety of formats, with tenants. This has included the development of a Tenant Panel, chaired by the Cabinet Member for Homes to help us make decisions and shape the housing service we deliver. This panel will meet for the first time this month. E-mail us to get involved
Your Housing Officer is here to help
 |
|
Your local Housing Officer is here to provide help, support and advice in relation to your home, the cost of living and more.
We also have a dedicated team who deal with anti-social behaviour and serious breaches of tenancy, helping to keep homes and communities safe.
|
|
|
Report housing repairs online
Did you know that you can report a housing repair online?
Reporting repairs online means that your request is sent straight to the team and will be dealt with as soon as possible.
|
Have your say on Tenant2Tenant
We try to include a wide range of topics that are important to you as a tenant and Carmarthenshire resident in this newsletter.
Please tell us what type of information, news and advice you would find useful for us to include.
|
|
Anti-Social Behaviour team continues to keep communities safe
Our Anti-Social Behaviour Team continues keep homes and communities safe and this week has successfully re-possessed a property following repeated issues caused by a resident.
Last Autumn, following repeated and significant disruption caused by a resident living in a Council owned home in Llanelli, our Officers took formal action by applying to court for a Closure Order on the property.
Following the end of the 90 day Order, the problems returned. Our team then successfully applied for another Closure Order, as well as an application for possession of the property. Due to the significant issues caused, the Court granted us possession of the property and the resident has been successfully moved on.
A Closure Order stops someone from entering a particular property without specific permission from the court.
|
|
|
|
