In this newsletter
Housing Complaints Panel
 Would you like to help shape and improve our Housing Complaints Service?
We’re looking for six volunteer tenants or leaseholders to join our Housing Complaints Panel for a year.
As a panel member, you’ll play an important role in reviewing some of our most serious complaints, helping us identify where we could have done better, and ensuring we learn from residents’ experiences to improve our services.
The commitment is just four meetings per year, and you’ll receive full training and support (along with lots of drinks and biscuits!), giving you the confidence and knowledge to independently scrutinise our complaint handling and influence positive change.
Make a difference, have your voice heard, and help us improve services for all residents.
If this sounds interesting or you would like more information please call 0115 917 3935 or email housingengagement@broxtowe.gov.uk
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Tenant Satisfaction Measures Winner
 Thank you to everyone who took part in our 2025/26 Tenant Satisfaction Measures (TSM) survey.
Tenants that responded were randomly selected to receive a £50 Love2Shop voucher with Jeffrey and Cheryl being one of lucky winners.
They have lived in their home for almost 40 years and say they like the proximity to the shops in Eastwood while being on a quiet road. They have never won a random prize draw before and will spend the voucher on their big shop at Iceland!
We appreciate everyone who shared their views with us. Your feedback helps us understand what matters most to residents and ensures we continue working to improve services across our homes and communities.
For more information, visit our TSM webpage
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Templar Lodge Resurfacing Works
 Templar Lodge, Beeston recently had works carried out to resurface the car park.
The tenants said its such an improvement as it was so full of pot holes and a hazard for them to cross, so they are so pleased its now been sorted out.
The Senior Asset Project Officer was very happy with the completed works and pleased with the response from tenants.
If you would like to pass on a compliment to any Council department please see the link below:
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Boilers and Colder Weather
 It’s getting to the time of year where you’ll be starting to
think about switching your boilers on. To ensure your
boilers are running efficiently, here are a few tips to help keep you warm during the colder weather.
Most combination boilers and many standard boilers are now
installed as pressurised systems. There is no need to worry if your system does become over pressurised. All modern systems are designed with pressure safety valves, which will release the excess pressure. You may hear a thumping noise while this is happening, which is nothing to be worried about.
If the pressure drops you can refill the system. Bleeding
radiators will always cause the pressure to drop on the boiler.
There’s a handy step by step guide in our Repairs Handbook to
show you how to re-pressurise your boiler. You can also find other useful tips in the Handbook for what to do if you have:
- A burst or frozen water pipe
- Radiator problems and how to bleed a radiator
- How night storage heaters work and how to get the best
from them
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Where are Housing this October?
 Housing will be attending the Stapleford Fun Day on Wednesday 21 October from 10am-4pm.
Spread across two locations, Stapleford Community Pavilion and Pasture Road Recreation Ground, the event will offer activities to suit children of all ages, abilities and interests, from arts & crafts to footballing skills, and much more.
For more information see:
 Housing Drop-Ins
We are running monthly 'Housing Drop-Ins' offering tenancy and rents advice in Stapleford. If you would benefit from support around housing issues, particularly if you are at risk of becoming homeless or need advice on debts and budgeting, please come along.
Wednesday 28 October, 10:30am-12:30pm, 5&2 Stapleford Community Group, 2 Montrose Court, Stapleford, NG9 8LJ
 Housing Influence Panel
At the last meeting, the panel reviewed the draft Housing Code of Conduct and looked at Procurement and Social Value.
The next meeting will feature a spotlight on homelessness governance and is on Wednesday 28 October from 10:30am - 12:45pm at the Council Offices, Beeston. If you would like more information please email housingengagment@broxtowe.gov.uk
Neighbourhood Inspections
Housing Officers conduct regular inspections of the estates and communal areas.
We encourage tenants, shared owners and leaseholders to attend. It is your estate, and nobody knows it better than you.
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Inham Road, Chilwell at 10am on Tuesday 6 October 2026
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South Street, Eastwood at 10:30am on Wednesday 7 October 2026
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Church Street, Eastwood at 10:30am on Wednesday 14 October 2026
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Bedale Court, Chilwell at 11am on Monday 19 October 2026
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Chilton Drive, Watnall at 10am on Thursday 22 October 2026
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Mill Road, Eastwood at 10:30am on Wednesday 28 October 2026
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Fund a Community Project
Did you know we have a Community Fund of up to £1000 that our Housing customers can apply for?
Previous successful bids have involved community events, skills workshops and communal benches.
If you have not applied for something like this before and would like to discuss it, please contact Housing Engagement on 0115 917 3935 or housingengagement@broxtowe.gov.uk
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Menopause Awareness Event
On Wednesday 14 October head to Stapleford Pavilion for a community event providing information, advice and support around menopause and wellbeing.
Expect an informative and supportive evening designed to help women understand menopause and discover the support available locally. Learn about local services, resources and where to get support, with a talks from a GP, a local hairdresser and expert dietary, nutrition and exercise advice.
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Emergency Briefing Eastwood
There will be two free screenings of the People's National Emergency Briefing on the Climate and Nature Crisis in Broxtowe this month.
If you would like to learn more about what’s happening with climate and nature in the UK head to:
The documentary brings together leading UK scientists and experts with the latest evidence and implications for weather, food security, health and cost of living
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