In this newsletter
Become a Service Inspector
 We're looking for tenants to join our new Service Inspector Pilot and help us make sure our empty homes meet the standards we promise before they're re-let.
As a Service Inspector, you'll visit selected void (empty) properties after they have been signed off and ready to let. You'll assess whether the property meets our Lettable Standard and check that improvements recommended through our recent Tenant Scrutiny Review have been implemented.
This is a fantastic opportunity to:
- Help shape and improve housing services
- Ensure homes are ready for new tenants
- Provide valuable tenant feedback
- Develop new skills and experience
- Make a real difference for your community
No previous experience is required. We'll provide guidance and support to help you carry out inspections confidently.
If you'd like to be involved and have your voice heard, we'd love to hear from you.
Email housingengagement@broxtowe.gov.uk or call 0115 917 3935 or text 07773112042.
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Property Condition Surveys
 Broxtowe are completing a programme of surveys to visit all homes to make sure they're safe, comfortable, and meets the Decent Homes Standard.
This is a Government Standard that makes sure homes are safe, warm, and in good condition.
The survey is non-intrusive and typically takes between 30 and 60 minutes. The surveyor will inspect the condition of various elements of the home and may take photographs for record purposes. The information collected helps the Council plan future maintenance and investment programmes.
We will also be identifying if there are any health and safety hazards, like damp and mould, trips/falls, fire safety and cold homes.
Residents whose homes have been selected for a survey will be contacted in advance through:
- A letter sent to their home address.
- A telephone call from the appointed surveying company or the Council.
- Email or text message where contact details are held.
- Follow-up appointment letters or reminder messages if required.
Residents can be reassured that all surveyors carrying out inspections will:
- Carry official company photographic identification.
- Be able to provide details of the survey appointment.
- Arrive in clearly branded clothing and/or vehicles where applicable.
- Be happy for residents to verify their identity before allowing access.
If residents have any concerns, they should contact the 0115 917 3162 before allowing anyone into their home.
Residents' cooperation is greatly appreciated, as the information gathered will help shape future improvements to homes across the housing stock.
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Modernisations Working Group
 Last month, the Modernisations Working Group met to review the choices tenants are offered when new kitchens are installed.
Tenants were invited to look at options for handles, worktops, cupboards and tiles versus panelling for splashbacks. They were shown what is currently offered to tenants as well as other options that could be included in next years choices.
If you would like to attend September's meeting please email capitalworks@broxtowe.gov.uk or call 0115 917 3162
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Lessons Learned Exercise
 Following the Regulator's C3 judgement, the Council has made strong progress in improving housing services.
To help understand the root causes of the judgement and ensure improvements are sustained, a lessons learned exercise is now being undertaken.
As part of this review, tenants are being invited to take part in interviews to share their experiences and views of our services. Interviews can be conducted either face-to-face or via an online video call, providing flexibility for participants. Tenant feedback will play a vital role in shaping future improvements and ensuring services better meet the needs of our residents.
Contact housingengagement@broxtowe.gov.uk or 0115 917 3935 if you are interested in taking part.
For more information read the full judgment.
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2025/2026 TSM Results
 All social housing providers are required to ask their tenants a set of standard questions at least once a year that relate to their level of satisfaction, as part of the Regulator of Social Housing’s Tenant Satisfaction Measures (TSM's).
The Council worked with an Independent company, Acuity Research & Practice, to carry out surveys with Council tenants on our behalf. We received 1327 responses which was 28.5% of our properties.
The results are shared with the Regulator, and will provide insight on the issues we need to focus on as your landlord.
Look out for more information on common themes and what actions we will be taking as a result of your feedback in the next edition of the Housing Magazine.
For our full results, including our building safety, ASB and complaints figures, visit:
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Housing Drop In
 Come to our monthly 'Housing Drop-In' offering tenancy and rents advice in Stapleford.
If you would benefit from support around housing issues,
particularly if you are at risk of becoming homeless or need
advice on debts and budgeting, please come along.
Wednesday 26 August, 10:30am-12:30pm, 5&2 Stapleford
Community Group, 2 Montrose Court, Stapleford, NG9
8LJ
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Lifeline
 Our Lifeline Service is available for all residents of the Borough, providing round the clock support and linked to a Control Centre who can be contacted 24 hours a day, 7 days a week.
Lifeline allows residents in Broxtowe to live independently at home with help just a press away. Over the past 12 months there have been:
- 295 Referrals
- 182 Installations
- 775 Active Accounts
For more information visit: Lifeline
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Summer Fire Safety
It’s summer and that means it’s BBQ time!
We all love a good BBQ, a time to get together and enjoy each other’s company and good food. So, here are some top tips to stay safe whilst barbequing:
• Set your barbeque upon level ground away from bushes, trees, and property.
• Never leave a barbeque unattended and make sure they have cooled down once you have finished cooking
• Keep a bucket of water or sand to hand
• Be mindful of the impact of smoke and noise on neighbours
For more information visit Notts Fire Service
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Garden Competition Winners
 Congratulations to all the winners of the garden competition!
We are currently going out and delivering prizes. Full details of the winners of each category will be in the next instalment of the Housing Magazine (coming later this year).
What would you like to see in the Housing Magazine. Email housingengagement@broxtowe.gov.uk
We would love to hear your ideas.
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Where are Housing this August?
 Fun Days
Housing will be attending the Eastwood and Chilwell Fun Days this month. These are free events organised during the school holidays throughout the year, so make a fantastic low cost family day out. Please say hello if you are in the area.
 Housing Influence Panel
At the last meeting, the panel considered what performance information they want to see and how to increase the number of responses to the Tenant Satisfaction Measures.
We are having a break in August so the next meeting will be on Wednesday 23 September.
Neighbourhood Inspections
Housing Officers conduct regular inspections of the estates and communal areas.
We encourage tenants, shared owners and leaseholders to attend. It is your estate, and nobody knows it better than you.
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Newthorpe Common, Newthorpe at 10:30am on Wednesday 5 August 2026
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Chewton Street, Newthorpe at 10:30am on Tuesday 11 August 2026
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Priory Road, Newthorpe at 10:30am on Wednesday 12 August 2026
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Sherwood Rise, Newthorpe at 10:30am on Tuesday 18 August 2026
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Broad Lane, Brinsley at 10:30am on Wednesday 19 August 2026
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Gibbons Avenue, Stapleford at 10am on Thursday 20 August 2026
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Babington Court, Chilwell at 10am on Thursday 20 August 2026
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Church Lane, Brinsley at 10:30am on Tuesday 25 August 2026
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Fund a Community Project
Did you know we have a Community Fund of up to £1000 that our Housing customers can apply for?
Previous successful bids have involved community events, skills workshops and communal benches.
If you have not applied for something like this before and would like to discuss it, please contact Housing Engagement on 0115 917 3935 or housingengagement@broxtowe.gov.uk
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