In this newsletter
Housing Improvements
 Following the C3 grading from the Regulator of Social Housing in January 2026, Broxtowe is committed to improving our Housing Services.
We are implementing actions within the Service Improvement Plan over the coming months and have already:
- Reduced the number of outstanding Fire risk actions by 55%
- Contacted 70% general needs tenants to gather tenant contact information and needs.
- Completed 64% of the remaining stock condition surveys
We will continue to:
- Provide more relevant information to our Housing Influence Panel
- Implement a better system to capture and share lessons learned from the complaints we receive to improve service delivery.
- Improve the information available for tenants reporting ASB and hate crime
- Ensure tenants are fully aware of the timescales for responding to reports and investigating aligned to our new Damp and Mould policy following Awaab's Law.
For more information visit: Improving Our Housing Services
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Independent Living Open Day
 The final Independent Living Open Day is Thursday 16 April from 10:30am – 12:30pm at Cloverlands Court, Watnall, NG16 1JQ.
Get the opportunity to tour the scheme, meet current tenants and discuss how to apply with the team.
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Rent Increase Reminder
 As a reminder Broxtowe has approved a rent increase for the financial year 2026/27. If you claim Universal Credit you'll need to update your journal with your new rent amount, or you could lose out on the difference.
If you are having difficulty paying your rent please contact the Income team as soon as possible, who will be able to discuss your situation with you and offer help and advice.
The sooner we are aware that you are having difficulties the easier it will be for us to help you.
Furthermore, our Financial inclusion service offers free, confidential, impartial advice and support. This can be from debt management, helping with benefit claims and supporting you with challenging decisions.
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Reconnect Service
 Broxtowe Borough Council are working in partnership with The Helpful Bureau to provide a befriending service to vulnerable tenants living in our Independent Living schemes.
The scheme is made up of volunteers who offer friendship and support to older people. The scheme specifically aims to help older people:
- Who live alone and are unable to get out of the house
- Have no one who is able to spend quality time with them
Volunteer befrienders offer:
A listening ear, conversation and companionship
Recreational activities within the home such as puzzles, letter writing, or simply sharing memories.
You can Refer yourself, someone else or become a befriender by completing an
If you would like to know more about the service, please contact housingengagement@broxtowe.gov.uk or 0115 0115 917 3935.
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Housing's Garden Competition
Are you proud of your patch or have the best blooms in the borough? If so, you should consider entering Housing's garden competition.
It's open to all Broxtowe Borough Council tenants and leaseholders. Top prizes include garden vouchers, afternoon tea and one winner gets a private visit to one of the gardens from the Beeston and Chilwell Garden trail plus tea and cakes!
Applications close 31 May 2026 and judging will take place between Monday 22 June and Friday 3 July.
For more information and applications visit
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Where are Housing this April?
 Nuthall Fun Day
On Friday 10 April, Housing attended the Nuthall Fun Day
Housing Influence Panel
On Wednesday 8 March we held the Housing Influence Panel.
The Panel reviewed the Housing Allocations Policy, which governs who we let our properties to.
If you are a Broxtowe Borough Council tenant, leaseholder or shared owner, and would like to come along to future meetings please call 0115 917 3935 or email housingengagement@broxtowe.gov.uk to let us know.
The next meeting is Wednesday 13 May and we will discuss Homeownership and Health & Safety Performance Information.
Modernisations Working Group
On Wednesday 22nd April from 10:30 - 12pm is the first meeting of the Modernisations Working Group. Any tenants interested in improving how we deliver new kitchens, bathrooms, windows, doors and energy efficiency works are invited.
Complaints Group
The next meeting for the quarterly Complaints Group is on Thursday 23rd April from 1-3pm in the Council Offices, Beeston and is focussing on the most serious Housing failures. If you would like to scutinise our complaints handling and make recommendations for improvements please come along.
Neighbourhood Inspections
Housing Officers conduct regular inspections of the estates and communal areas.
We encourage tenants, shared owners and leaseholders to attend. It is your estate, and nobody knows it better than you.
- Ordnance Court, Chilwell at 10am on Tuesday 21 April
-
Melbourne Road, Stapleford at 10am on Wednesday 6 May
-
Oak drive, Nuthall at 11am on Thursday 7 May
-
Rathvale Court, Chilwell at 1pm on Thursday 7 May
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Simpler Recycling
 New materials have been added to your kerbside recycling collection! From 31 March, you are able to recycle:
- Clean aluminium foil e.g. kitchen foil and foil trays
- Cartons e.g. milk, juice
- Plastic tubes e.g. toothpaste
- Metal tubes e.g. tomato puree
- Plastic food trays e.g. fruit punnet
Always make sure items are empty, clean, dry and loose before recycling.
This change is part of national legislation to make recycling simpler for everyone.
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Test it Tuesday
'Test it Tuesday' is to encourage everyone to take time to test not just our own smoke alarms, but the smoke alarms of family and friends too.
Almost one in ten people test their smoke alarm just once a year or less, a frequency that provides little meaningful assurance that the device will actually work when it matters most.
Working smoke alarms save lives, but we all need a gentle reminder that we need to make sure they are in full working order..
Regular testing of your alarm will give you the peace of mind that should a fire start, you will be given the warning you need to escape. UK Government fire safety data shows that having a working smoke alarm means you are more than twice as likely to survive an accidental house fire.
Regulations require landlords to test alarms at the start of every new tenancy. However, the responsibility for ongoing testing typically falls to the tenant.
If you would like email reminders to test your smoke alarm then sign up at Smoke Alarm Reminder Service
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Community Friends
 Want to make a real difference where you live?
Why not become a Community Friend and help keep your neighbourhood friendly, safe and tidy – and be a voice for your community?
You can find out more and register your interest here:
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Fund a Community Project
Did you know we have a Community Fund of up to £1000 that our Housing customers can apply for?
If you have not applied for something like this before and would like to discuss it, please contact Housing Engagement on 0115 917 3935 or housingengagement@broxtowe.gov.uk
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