In this newsletter
Regulator of Social Housing Judgement Meetings
 You’re invited to our Regulator of Social Housing Judgement meetings!
The Regulator for Social Housing (RSH) completed a thorough inspection of Broxtowe Borough Council in October 2025, in relation to the Regulator’s consumer standards. During the inspection, the Regulator met with tenants, officers and Elected Members and reviewed a wide range of documents and data.
We will be receiving our rating from RSH on Wednesday 14 January at 9:30am. The judgement will be published for anyone to read at the same time via this link.
Tenants are invited to listen to a short overview of the judgement issued by the RSH in relation to Broxtowe Borough Council. This will explain the Regulator’s findings, what they mean for tenants, and the steps the Council is taking in response. We encourage all tenants to take part to stay informed and understand how this judgement supports improvements to housing services and standards.
Thursday 22 January, 6pm – 7pm
- Council Chamber, The Council Offices, Foster Avenue, Beeston, NG9 1AV
- Free parking in Foster Avenue Car park outside
Thursday 29 January, 6pm – 7pm
- The Glebe, Eastwood, Nottingham, NG16 3HD
- Free parking on the road outside
If you have any questions, contact the Housing Engagement team on 0115 917 3935 or email housingengagement@broxtowe.gov.uk
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Appliance Safety
 Unfortunately, we have had a couple of fires recently in our properties, caused by leaving kitchen appliances unattended.
Please remember avoid distractions when cooking and if you need to leave the room, remove pans from the heat. Also, check that the cooker, hob, and other appliances are switched off when you're done cooking.
For more tips and advice, visit the Nottinghamshire Fire and Rescue website.
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Worried About your Bills?
You are not alone. Our Financial Inclusion Team are here to help, with advice available to all our tenants with the aim of improving income and living standards.
Our Financial Inclusion Service offers free, confidential and impartial advice and advocacy to tenants on benefits, making sure you’re claiming all you’re entitled to and helping with benefit forms. They can also help with debts from preparing financial statements and offering budgeting advice, to advice around debt management.
Contact the team at financial.inclusion@broxtowe.gov.uk or call 0115 917 3658.
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Tenant Satisfaction Surveys
 Look out for our annual Tenant Satisfaction Survey which will be sent out from 2 February 2026.
We are working with Acuity Research and Practice to contact all tenants and shared owners, and we would love to hear your views on our current service! However you receive the survey, please add your voice!
We received 927 responses last year, and you can view the results here.
We would love to hear your views on our current service - so however you receive the survey, please add your voice!
You'll have the chance to win a £50 shopping voucher!
If you have any queries, please contact us on housingsurveys@broxtowe.gov.uk or 0115 9173935.
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Need a Lifeline?
 Need the comfort of knowing you can call for support whilst still living in your own home? Why not try our Lifeline Service?
The Lifeline unit is linked to an accredited Control Centre who you can contact 24 hours a day, 7 days a week if you need assistance by simply pushing the button on the unit or your pendant.
Get started by visiting Lifeline.
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Where are Housing this January?
 Thank you to everyone who came and chatted to us at the Broxtowe Christmas Lights Switch on events. It was great to hear your feedback and share ideas on how you can help us shape Housing services.
Please see below where you can catch the Housing team in January.
 Housing Influence Panel
Join us on Wednesday 21 January from 10:30am - 12:30pm at the Council Offices, Beeston for the next Housing Influence Panel.
Tuesday Hanley, Head of Health and Safety will be answering questions on health and safety within our Housing stock.
If you are a Broxtowe Borough Council tenant, leaseholder or shared owner, and would like to come along to future meetings please do! Call 0115 917 3935 or email housingengagement@broxtowe.gov.uk for more information.
 Housing Complaints Panel
Thursday 22 January from 1pm - 3pm at the Council Offices, Beeston.
We are discussing complaints about the Capital Works team, who do the modernisations such as installing new kitchens and bathrooms as well as aids & adaptations and major works.
We will be discussing learning points from the recent complaints we have dealt with, and what action we have taken to address any issues that have been identified.
By bringing your views about the Council's response to complaints, we hope to learn from complaints to improve our services and empower tenants and leaseholders.
If you would like more information call 0115 917 3935 or email housingengagement@broxtowe.gov.uk
Neighbourhood Inspections
Housing Officers conduct regular inspections of the estates and communal areas.
We encourage tenants, shared owners and leaseholders to attend. It is your estate, and nobody knows it better than you.
- Aldene Court, Chilwell at 1pm on Thursday 15 January
- Borrowdale Court, Chilwell at 1:30pm on Tuesday 27 January
- South Street, Eastwood at 10:30am on Thursday 29 January 2026
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Fund a Community Project
Did you know we have a Community Fund of up to £1000 that our Housing customers can apply for?
For more information, guidelines and the application form, see the link below.
If you have not applied for something like this before and would like to discuss it, please contact Housing Engagement on 0115 917 3935 or housingengagement@broxtowe.gov.uk
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