In this newsletter
Awaab's Law Comes Into Force
 The first phase of Awaab’s Law came into force in the social rented sector on 27 October 2025.
From this date, social landlords will have to address all emergency hazards and all damp and mould hazards that present a significant risk of harm to tenants within fixed timeframes (see below).
An emergency hazard is defined as an immediate life threatening danger to the health and safety of customers – eg, broken boiler, loss of water supply, gas leak.
We will have to:
- investigate any potential emergency hazards within 24 hours of becoming aware of them
- investigate reports of damp or mould within 14 days.
- produce a written summary of investigation findings and provide this to the named tenant within 3 working days of the conclusion of the investigation
- If an emergency hazard is identified, begin, or take steps to begin required works within 5 working days of the investigation concluding. If steps cannot be taken to begin work in 5 working days this must be done as soon as possible, and work must be physically started within 12 weeks.
Time limits have also been introduced regarding 'significant hazards' which risk significant harm but are not considered an emergency.
Please contact Housing Repairs as soon as possible if you have any concerns about mould in your property either on 0115 917 7777 or email damp&mould@broxtowe.gov.uk
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Gas Servicing
 As your landlord, Broxtowe Borough Council has a legal obligation to ensure that gas appliances and pipe work in your home are checked for safety at least once every 12 months.
Our in-house Gas Safe Registered Engineers will carry out these vital checks to ensure they are safe for you and your family to use.
With winter approaching, if you are due a service get it booked in to reduce the chances of the boiler breaking down. If for any reason you are not able to keep the appointment, please contact Housing Repairs, who will be happy to rearrange this for you.
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Boilers and Cold Weather
 It’s getting to the time of year where you’ll be starting to
think about switching your boilers on. To ensure your
boilers are running efficiently, here are a few tips to help keep you warm during the colder weather.
Most combination boilers and many standard boilers are now
installed as pressurised systems. There is no need to worry if your system does become over pressurised. All modern systems are designed with pressure safety valves, which will release the excess pressure. You may hear a thumping noise while this is happening, which is nothing to be worried about.
If the pressure drops you can refill the system. Bleeding
radiators will always cause the pressure to drop on the boiler.
There’s a handy step by step guide in our Repairs Handbook to
show you how to re-pressurise your boiler. You can also find other useful tips in the Handbook for what to do if you have:
- A burst or frozen water pipe
- Radiator problems and how to bleed a radiator
- How night storage heaters work and how to get the best
from them
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Mutual Exchange
 Did you know that tenants can swap their home with other tenants via mutual exchange?
The advantages are that you can exchange with another tenant from anywhere in the country, including from a Housing Association. Plus, you can thoroughly inspect the property to check it is suitable for your family before seeking approval.
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Futures Jobs
Broxtowe Borough Council funds free job support for Broxtowe residents over the age of 16 who are not currently in work, education, or receiving intensive support from the Job Centre.
Broxtowe residents can use the 'Transform Your Future' programme to help them apply for jobs, prepare for interviews, as well as access courses to gain new qualifications in Maths, English, and IT.
To access this free support, call Futures on 08000 858520 or email hello@futuresadvice.org More information is available on the Futures website.
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Home Release Scheme
 Did you know that Broxtowe offers a financial incentive to Council tenants looking to downsize to a smaller Council property?
Tenants who live in a 2-bedroom property or larger looking to downsize to a one-bedroom home are eligible. This is because the Council has a shortage of family homes but a steady supply of smaller homes.
Downsizing can mean an easier to maintain home, reduced household bills and the housing benefit spare room subsidy removed.
The basic grant that all eligible tenants can receive is £1000. An additional £500 is payable for extra bedrooms, high demand or for moving into Independent Living accommodation, but the amount of grant paid is capped at £2500.
For more information see Downsizing Incentive Policy
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Customer Satisfaction Surveys
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The Housing Department carries out regular satisfaction surveys of services delivered to customers.
An email will be sent to customers once they have received a service asking them to complete a short survey.
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Customer experience of services is essential for highlighting what is working well and where improvements are needed. All surveys completed are analysed and considered as future plans for services are developed.
For more information see: Satisfaction Surveys
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Where are Housing this November?
 Housing Influence Panel
On Wednesday 12 November from 10:30 - 12:30pm at the Council Offices, Beeston the Housing Influence Panel met.
They discussed how to spend allotted funding to promote engagement and a proposed Modernisations Working Group. To see the papers from the previous meetings click the link.
The next meeting will be on Wednesday 10 December, same time and place.
If you are a Broxtowe Borough Council tenant, leaseholder or shared owner, and would like to come along to future meetings please do call 0115 917 3935 or email housingengagement@broxtowe.gov.uk for more information.
Broxtowe Christmas Light Switch Ons
 Come visit the Housing stall to find out more about our services. We can share information on Housing services and how you can shape them.
- Beeston – Saturday 15 November 12:00pm – 7:00pm, Beeston Square (NG9 2JG)
- Eastwood – Saturday 22 November 3:30pm – 7:00pm - new for 2025 the event will be at the weekend to allow more time for festivities!
- Stapleford – Saturday 29 November 1:00pm – 7:00pm, Walter Parker VC Memorial Square (NG9 7AR) & Derby Road Central Car Park (NG9 7AS)
You can also enjoy Christmas stalls, community groups, street entertainment, food, fair rides, face painting, live music and more.
 Come along to our Housing Digital Drop-In!
Would you like to know more about housing services but are not able to attend in person meetings? Come along (virtually) to our new Digital Drop-In sessions.
This month we talked to Asset Management. This took place on Friday 14 November from 12pm - 12:30pm on Teams. It will be uploaded to our Youtube Channel soon.
You can always send your questions beforehand via housingengagement@broxtowe.gov.uk
Watch our last two sessions (Fire Safety in General Housing, Damp and Mould) on our Youtube Channel.
Neighbourhood Inspections
Housing Officers conduct regular inspections of the estates and communal areas.
We encourage tenants, shared owners and leaseholders to attend. It is your estate, and nobody knows it better than you.
- Basset Close, Stapleford at 10am on Wednesday 19 November
- Sherwood Rise, Newthorpe at 10:30am on Thursday 20 November
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Fund a Community Project
Did you know we have a Community Fund of up to £1000 that our Housing customers can apply for?
Tenants in Chilwell received funding for a community development course that culminated in a practical project running four daytime sessions for families in the summer holidays. We spoke to some of the tenants about their experience of the course.
Jasmine found the course very meaningful, particularly the module on conflict management and hearing from external speakers. Julie enjoyed the responsibility that came with organising, promoting and running community events.
For more information about the fund and application forms see:
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Budget Consulation
 Broxtowe Borough Council has launched its annual budget survey, asking residents, businesses and community organisations to share their thoughts on Council services and how they think the budget should be spent.
To have their say, local people can complete the online survey until 16 November. There are six £50 Love2Shop vouchers available to win for all participants who opt-in to the prize draw.
The survey asks for views on the wide range of services provided by the Council. This includes services such as housing, waste and recycling, health, leisure, and business support. The consultation welcomes suggestions on how the Council can increase income and reduce costs to help balance the budget.
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