In this newsletter
Tenant Data Collection Project
Over the next few months, you may receive a call or a visit from our Tenant Data Collection Officer, Julie Crawley.
We are undertaking a project to update tenants’ details on our system and Julie will ask you to confirm details such as:
- Your National Insurance Number
- Date of Birth
- Up to date contact details
- Next of Kin details
- Confirming details of occupants who live at the property
- Ethnicity
- Language requirements
- Disabilities and vulnerabilities
- How you would like us to contact you
Collecting this data will allow us to tailor services to tenants, improve communication and ensure that we are treating everyone fairly and consistently.
For visits, Julie will be carrying her Council ID badge.
If you would like to provide this information to us, please email housingsystems@broxtowe.gov.uk
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Housing Update: Preparing for Inspection
 We’re currently preparing for an important inspection by the Regulator of Social Housing, who ensures social landlords are providing safe, high-quality homes and listening to tenants.
As part of this process, tenants have already taken part in interviews, shared feedback through the Housing Influence Panel, and contributed to sessions like our Digital Drop-In on fire safety. The Regulator has also reviewed key documents and observed Council meetings to understand how we’re performing and responding to tenant needs.
Looking ahead, more interviews and site visits are expected, with staff, councillors, and tenants continuing to play a vital role. We’ll keep everyone informed as we receive updates, including the inspection agenda and next steps.
Thank you to all tenants who’ve already taken part—your voice is helping shape the future of housing services.
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CEDARs - Eastwood Community Hub
Exciting News! We have confirmed a regular slot at the CEDARs starting from Tuesday 7 October.
This Eastwood Community Hub brings vital services back to the heart of Eastwood, including NHS clinics, Job Centre Plus support, and access to community groups. This long-awaited facility is designed to improve health, wellbeing, and access to services for local residents, following years of limited provision in the area.
Starting on Tuesday 7 October, the Broxtowe Borough Council Housing Team will be attending the hub every Tuesday from 9am - 12pm
- Booked appointments between 9am – 11am
- Drop In from 11am – 12pm
This October at CEDARs
Tenancy Team
- Tuesday 7 and 21 October
- Meet your Housing Officer of your area and that to them about tenancy issues.
Lettings and Allocations
- Tuesday 14 October
- Need help with your Homechoice application? Come receive support and help from the lettings team.
Housing Repairs
- Tuesday 28 October
- Need advice on damp and mould, want to report a report or pick up a repairs handbook come along to our repairs team day.
To book your appointment contact
Or drop in from 11am – 12pm on Tuesdays at 47 Nottingham Road, Eastwood, NG16 3AN.
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What to do if you spot Damp and Mould in Your Home
 If you spot damp or mould in your home, you need to act fast. Mould is a health hazard and needs to be treated before it causes harm to you or others in your home.
Condensation is the most common form of damp in homes. Mould growth can be caused when excess moisture in the air comes into contact with a cold surface, such as a window or wall and tends to be worse in winter.
Everyday activities like cooking, having a bath or shower and drying clothes can create moisture in your home. When doing these activities try and open a window or use the extractor fans.
See below a chart comparing costs of running extractor fans with other household goods.
You can report Damp and Mould to repairs by emailing damp&mould@broxtowe.gov.uk if possible please attach photos to the email. You can also call repairs on 0115 917 7777 option 2.
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Pop Ups FAQs
Thank you to everyone who came to visit Housing at the Pop Up events throughout the Borough.
Questions we have been asked include:
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Q) Are asylum seekers or refugees entitled to Council Housing?
No, since to qualify for our Housing register you must be a British citizen and have a local connection to the area. This means having lived or worked in Broxtowe borough for a total of 3 of the past 5 years.
There are some exceptions to local connection such as fleeing domestic violence, care leavers, members of
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the armed forces or when applying for our Independent Living accommodation (excluding bungalows). This requirement is so the Council’s housing stock benefits the local community.
Asylum seekers are placed in Home Office accommodation while their asylum claim is considered. If an individual receives refugee status, asylum seeker support is withdrawn by the government and they are removed from their temporary accommodation within 30 days.
In this case refugees could be at risk of homelessness and be involved with the Housing Options Team at Broxtowe Borough Council. But this would mean they are placed in temporary accommodation rather than prioritised for Council Housing.
For more information see Councillor Vanessa Smith explain how our Housing Allocation Policy works: Facebook video
What are the rules around bedroom need for children?
Families with children of the same sex where both children are aged under 16 can be required to share a bedroom. If the children are of the opposite sex and the older child is
over 10 then they can be allocated separate bedrooms. For example if a family had a 12 year old boy and 8 year old girl they could bid for 3 bed properties.
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Free Bulky Waste Action Days return!
 Our Free Bulky Waste Action Days are back and start this month and Housing will be attending too!
Dates this month:
Wednesday 15 October 2025 – Beeston
- Ewe Lamb Lane / Central Avenue (near allotments) 8am – 9.30am
- Carwood Road 10:00am – 11:30am
Wednesday 5 November 2025 – Nuthall
- Basil Russell Park 8:00am – 9:30am
- Woodland Drive 10:00am – 11:30am
Refuse teams will be on hand to collect furniture, mattresses, electrical items, kitchen appliances, broken toys and play equipment.
If you would like further information regarding the Waste Days, please contact environment@broxtowe.gov.uk
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Where are Housing this October?
 Housing Influence Panel
Join us on Wednesday 8 October from 9:45am - 12:15pm at The Glebe, Linwood Crescent, NG16 3HD for the next Housing Influence Panel.
The group discussed barriers to engagement and did a workshop on how to make feedback count.
Take a look at what the panel have been up to reading the papers from the previous meetings.
If you are a Broxtowe Borough Council tenant, shared owner or leaseholder and would like to come along please do call 0115 917 3935 or email housingengagement@broxtowe.gov.uk for more information.
 Complaints Panel
At the last Housing Complaints Panel meeting, the Panel were presented with a range complaints lodged with the Lettings team such as banding disputes.
They requested a breakdown of the proportion of complaints received that are upheld. We shared some performance information comparing our complaints response times with other councils in Nottingham.
Join us on Wednesday 29 October from 10am -12pm at the Council Offices, Beeston. Complaints will focus on the Rents department.
If you are a Broxtowe Borough Council tenant, shared owner or leaseholder and would like to come along please do call 0115 917 3935 or email housingengagement@broxtowe.gov.uk for more information.
 Come along to our Damp and Mould Digital Drop-In!
Would you like to know more about housing services but are not able to attend in person meetings? Come along (virtually) to our new Digital Drop-In sessions.
This month we are talking Damp & Mould! So join the Housing Repairs and Compliance Manager and Repairs to ask any questions on Friday 10 October from 12pm - 12:30pm on Teams.
Click the 'Digital Drop in' button below to register. Then virtually pop along anytime between 12pm - 12:30pm to see what it's about.
You can always send your questions beforehand via housingengagement@broxtowe.gov.uk
Watch our last two sessions
- Get involved with Housing
- Fire Safety in General Housing
Neighbourhood Inspections
Housing Officers conduct regular inspections of the estates and communal areas.
We encourage tenants, shared owners and leaseholders to attend. It is your estate, and nobody knows it better than you.
- Rathvale Court, Chilwell at 10am on Thursday 2 October 2025
- Princes Street, Eastwood at 10:30am on Friday 24 October 2025
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Celebrate Older Person Day
 International Older Persons Day, Wednesday 1 October, is a global opportunity to recognise the contributions of older people and promote their wellbeing, inclusion, and dignity.
At Broxtowe Borough Council, we’re proud to celebrate this day across our Independent Living schemes, where our dedicated Activities Coordinators play a vital role in enriching the lives of our residents.
Throughout the year—and especially on this day—our coordinators organise a wide range of engaging activities designed to foster connection, creativity, and wellbeing. These include:
- Lunch Clubs: Bringing residents together for a warm meal and good company.
- Reminiscence Sessions: Encouraging storytelling and memory sharing to spark joy and connection.
- Music Quizzes: Fun and interactive sessions that combine nostalgia with friendly competition.
- Craft Activities: Hands-on creative workshops that promote relaxation and self-expression.
- NHS App Talks: Supporting digital inclusion by helping residents understand and use health-related technology.
These activities not only celebrate the vibrancy and resilience of older people but also help build a strong sense of community within our schemes. On International Older Persons Day, we honour the wisdom, experiences, and contributions of our older residents—and reaffirm our commitment to supporting them in living independent, fulfilling lives.
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Fund a Community Project
Did you know we have a Community Fund of up to £1000 that our Housing customers can apply for?
Tenants in Chilwell received funding for a community development course that culminated in a practical project running four daytime sessions for families in the summer holidays. We spoke to some of the tenants about their experience of the course.
Jasmine found the course very meaningful, particularly the module on conflict management and hearing from external speakers. Julie enjoyed the responsibility that came with organising, promoting and running community events.
For more information about the fund and application forms see:
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World Homeless Day
 On October 10, 2025, people around the world will observe World Homeless Day, while working to prevent and end homelessness and promote work in local communities to alleviate suffering of those experiencing it.
If you are homeless now, or are threatened with being made homeless within the next 56 days, contact the Housing Options Team as soon as possible.
The team can help you by:
- Assessing your current housing situation
- Advising on steps to avoid homelessness and stay in your home
- Making referrals to specialise support organisations in certain circumstances
- Getting support from accommodation services
- Making referrals for supported housing
- Making a plan to work towards finding a permanent home.
For more information, visit
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Volunteers Awards 2026
Nominations are open for the 2026 Broxtowe Voluntary Awards!
Celebrate truly outstanding individuals who have gone the extra mile in communities across the Borough.
If you know a local hero in Broxtowe who deserves recognition for their work, now's your chance to shine a light on them.
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