In this newsletter
Keep Communal Areas Clear
 In communal areas, we have a legal responsibility to make sure you and your neighbours are safe from key hazards, including fire.
This relates to areas such as stairways and landings and includes bicycles, doormats, prams, pushchairs, plants, old furniture and any other items. Mobility scooters in particular have a poor safety record and have been the cause of many serious fires.
If you place any items in a communal area you will be asked to remove them for resident safety and to safeguard against the threat of fire spreading.
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Complaints Panel Updates
 Last month tenants and leaseholders at our Complaints Panel reviewed a selection of Lettings complaints.
We shared some data about the complaints that we received in comparison to other councils in Nottingham to help benchmark our performance.
We are also excited to share that we have recruited a Housing Complaints Officer to help with the management of complaints and ensure improvements to the service are implemented and effective.
Following the meeting, the panel requested explanations be provided when complaint response timeframes are extended and a breakdown of complaints received into upheld and not upheld.
It was great to see new attendees. If you are interested in joining the quarterly Complaints Panel meetings email housingengagement@broxtowe.gov.uk to help us improve our complaints process.
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Free Utility Savings Drop In Clinic
Monday 4th August at the 5&2 Community Centre, Montrose Court, Stapleford, NG9 8LJ💡
Are you looking for ways to reduce your household bills? Come along to a Free Utility Savings Drop-In Clinic at the 5&2 Community Centre, Stapleford on Monday 4th August from 10.00am to 11.30am.
This is a fantastic opportunity to get a no obligation, free bill check to see how much you could save on your utility costs. Whether it’s energy, broadband, mobile, or insurance, simple changes could help you keep more money in your pocket.
Supporting our local community through the cost of living crisis is more important than ever, and this free session is here to help.
📞 For more information, contact Paula on 07725 970266
📧 Or email: paula.morgan@uw.partners
Drop in anytime during the session – no appointment needed.
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Garden Competition Winners
 Thanks to all who entered our garden competition and congratulations to the winners. There were some close runners up in many categories so well done to everyone!
We are currently arranging for the prizes of £50 and £25 gardening vouchers to be sent out.
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Energy Workshops in Independent Living
 Nottingham Energy Partnership have held several energy saving workshops in our Independent Living schemes.
These have helped tenants shown how to use their smart meters and also provided them with energy saving tips. The workshops have been really successful so far and the tenants have found them very informative and useful. There are more workshops being rolled out at more schemes over the summer, and we are looking at venues to hold workshops for General Needs tenants too.
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Stop Social Housing Stigma
 The Stop Social Housing Stigma campaign have launched a national tenant survey to find out what social housing tenants think about stigma and what is being done to address it.
Tenants sometimes feel that they are treated as second class citizens by their landlords, by politicians and by the general public. So, 8 years after the Grenfell Tower tragedy, they want to know if tenants still feel the same.
Have the Government and landlords done enough yet to tackle social housing stigma? What would you like to see happening?
The survey will only take a few minutes to complete and is available at:
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Domestic CCTV and Doorbell Cameras
 A reminder to all tenants and leaseholders that you must ask for permission before installing CCTV/Doorbell Cameras.
Doorbell cameras are classed as domestic CCTV. If you have one, you are responsible for following the GDPR and privacy laws for anything you capture outside of your boundary (including neighbourhood properties, pavements and roads). We recommend you putting up a sign to inform anyone that comes onto your property that they are being filmed.
If permission is granted, you would be subject to these conditions:
- All cameras/equipment are installed at your own expense, and all subsequent maintenance costs will be your responsibility
- You may need to use a certified Electrician to install wired cameras
- The Council can request that you remove the items at any time, and failure to do so would be a breach of your tenancy agreement/lease.
If you have any questions or queries about CCTV or other recording devices, please visit the
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Fund a Community Project
Did you know we have a Community Fund that our Housing customers can apply for?
We have received applications from local residents and community groups. If you know of anyone with an idea for small-scale projects that benefit the Council’s Housing customers and the communities they live within, mention our Fund.
For more information about the fund and application forms see:
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Where are Housing this August?
Housing will be attending the Playdays across the Borough, aimed at families with kids aged 0-13.
These events are free entry with small charges applied to some of the activities. Activities include inflatables, circus skills, puppet shows, small fairground rides, food and trade stalls and much more.
Come see us in Chilwell, Eastwood or Stapleford this month.
Housing will be running a series of 'Pop Up' events within your neighbourhood in August.
Employees will be at each location for an hour to discuss tenancy and neighbourhood concerns. We’ll also have lots of information about how you can help develop Housing Services, or you can just pop along to say hello and meet some of the team.
See below the schedule for this month
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- Monday 11 August at 9:30am, Radburn Court, Stapleford
- Thursday 14 August at 11:30am, Gayrigg Court, Chilwell
- Monday 18 August at 10am, Addison Villas, Eastwood
- Thursday 21 August at 2pm, Tevery Close and Copeland Avenue, Stapleford
- Tuesday 26 August at 11am, Central Avenue, Beeston
- Wednesday 27 August at 2pm, Princes Street, Eastwood
Come along and we’ll help answer your Housing related questions.
Housing Influence Panel
Join us on Wednesday 6 August from 10am -12pm at the Council Offices, Beeston for the next Housing Influence Panel.
Hear from the Mediation Coordinator at Citizen's Advice about the partnership and how to access mediation.
If you are a Broxtowe Borough Council tenant, shared owner or leaseholder and would like to come along please do or email housingengagement@broxtowe.gov.uk for more information.
 NEW FOR 2025 - Digital Drop-Ins!
Would you like to know more about housing services but are not able to attend in person meetings? Come along (virtually) to our new Digital Drop-In sessions.
The second Friday of each month a different department will be online for an hour to answer your questions from the comfort of your own home.
- Got a question for the Engagement Team? Drop in virtually on Friday 8 August from 12pm - 1pm on Teams to ask your question.
Topics for the August drop in include
- What are the Digital Drop in's
- What is Engagment?
Click the 'Digital Drop in' button below to register. Then virtually pop along anytime between 12pm - 1pm to see what it's about.
You can always send your questions beforehand via housingengagement@broxtowe.gov.uk
Neighbourhood Inspections
Housing Officers conduct regular inspections of the estates and communal areas.
We encourage tenants and leaseholders to attend. It is your estate, and nobody knows it better than you. Any inspection in bold is combined with a Pop Up.
- Midland Avenue, Eastwood at 10:30am on Tuesday 5 August
- Templar Road, Beeston at 10am on Friday 8 August
- Newthorpe Common, Newthorpe at 10:30am on Thursday 14 August
- Gayrigg Court, Chilwell at 11am on Thursday 14 August
- Addison Villas, Eastwood at 10am on Monday 18 August
- Church Lane, Brinsley at 10:30am on Tuesday 19th August
- Mill Road, Eastwood on Wednesday 27th at 10:30am
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