In this newsletter
Housing Allocations
Please note that the Housing Allocations team are currently dealing with an increase in housing applications. These are being assessed in date order of being submitted, and can take a number of weeks.
If you need to speak to the team regarding your application, please contact them via the Homechoice Portal in the first instance.
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2024/25 Tenant Satisfaction Survey Results
 In April 2023, the Regulator of Social Housing introduced annual Tenant Satisfaction Measures (TSMs) aimed at driving up standards of social housing provision.
Survey 2024-2025
Acuity contacted our tenants during December 2024 and January 2025 for their views on the Housing services provided to them.
927 of you responded, and you can view the results below.
 For those who responded, you were entered into a prize draw for 2 x £50 and 2 x £25 shopping vouchers.
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Providing a Lifeline
 Our Lifeline Service is available for all residents of the Borough, providing round the clock support and linked to a Control Centre who can be contacted 24 hours a day, 7 days a week.
Ideal for those who want the comfort of knowing you can call for support whilst still living in your own home. The Lifeline unit plugs straight into a telephone socket and includes a discreet alarm you can wear as a pendant or wristband.
With no price increase this year, it remains as little as £4.13 a week.
For more information and to apply online visit
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Supporting Communities Through Dialogue
 Broxtowe Mediation Partnership offers a free, confidential, and impartial service to help residents resolve conflicts and improve relationships within the community.
Mediation is a way to resolve issues when there is a disagreement between parties. It is a voluntary process held by a neutral person (a 'mediator'). The mediator is impartial; they do not take sides. It often involves individual meetings followed by a joint session.
The types of issues they can help with are
- Neighbour disputes (e.g. noise, boundaries, trees/hedges, parking)
- Family and intergenerational conflicts
- Antisocial behaviour and community tensions
- Communication breakdowns between residents
The benefits of mediation are that it prevents escalation of conflict, reduces stress and improves wellbeing. Moreover by focussing on understanding, cooperation and practical solutions it can avoid the need for formal complaints or legal action.
Together, we support people across Broxtowe who are experiencing conflict, whether at home, in the community, or with neighbours. By helping them find a way forward through open, respectful conversation.
If you would like to make a referral (including self referral) contact Broxtowe Mediation Partnership via 01773 768363 or mediation@ca-centralnotts.org.uk
For more information visit:
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Staying Fire Safe
 It’s summer and that means it’s BBQ time!
We all love a good BBQ, a time to get together and enjoy each other’s company and good food. So, here are some top tips to stay safe whilst barbequing:
• Set your barbeque upon level ground away from bushes, trees, and property.
• Never leave a barbeque unattended and make sure they have cooled down once you have finished cooking
• Keep a bucket of water or sand to hand
• Be mindful of the impact of smoke and noise on neighbours
For more information visit Notts Fire Service
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Judging the Gardens
 Thanks to all the tenants who entered our garden competition.
It has been a pleasure to see the beautiful plants and gardens throughout the borough to remind us of the value of nature and green spaces.
We are currently visiting all the gardens and look forward to handing out prizes to some dedicated gardeners once the judging process has concluded.
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Plastic Free July
 Plastic Free July is a global movement that helps millions of people be part of the solution to plastic pollution – so we can have cleaner streets, oceans, and beautiful communities.
Being plastic free isn't just about buying a reusable cup or bag though, it's giving people the tools to change their habits and think how we as individuals can reduce our reliance on plastic.
To find plastic free ideas, take the Plastic Free July challenge
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Fund a Community Project
Did you know we have a Community Fund that our Housing customers can apply for?
We have received applications from local residents and community groups. If you know of anyone with an idea for small-scale projects that benefit the Council’s Housing customers and the communities they live within, mention our Fund.
For more information about the fund and application forms see:
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Where are Housing this July?
Thanks to all of you that came to chat to us at Hemlock Happening last month despite the weather.
It's a shame that the Red Devils couldn't make it but glad people still turned out. Some members of our Housing Influence Panel joined our stall to speak to fellow tenants about their experiences of getting involved. We shared information about Independent Living, the Housing Customer Network and White Ribbon Campaign, chatting to 39 people in total.
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Playdays
Housing will be attending the Playdays across the Borough, aimed at families with kids aged 0-13.
These events are free entry with small charges applied to some of the activities. Activities include inflatables, circus skills, puppet shows, small fairground rides, food and trade stalls and much more.
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Come see us on Wednesday 30 July for the Nuthall Play Day at Basil Russell Park, NG16 1DT from 12-4pm.
 Tenants and Leaseholders Complaints Panel
At the last Housing Complaints Panel meeting, the Panel were presented with a range complaints lodged with the Tenancy team such as the Council’s response to dealing with complaints of anti- social behaviour.
They requested that any vulnerabilities complainants had could be highlighted in the documentation so that more context to the complaint could be understood. We shared some performance information to demonstrate the distribution and trends within Housing complaints received.
Join us on Wednesday 23 July from 10am -12pm at the Council Offices, Beeston. Complaints will focus on the Lettings department.
If you are a Broxtowe Borough Council tenant or leaseholder and would like to come along please do or email housingengagement@broxtowe.gov.uk for more information.
Neighbourhood Inspections
Housing Officers conduct regular inspections of the estates and communal areas.
We encourage tenants and leaseholders to attend. It is your estate, and nobody knows it better than you. This month, join us at:
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Bassett Close, Stapleford at 10am on Wednesday 9 July
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Inham Road, Chilwell on Thursday 10 July at 12pm
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Valley Road, Chilwell at 11am on Friday 18 July
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Wheatgrass Road, Chilwell at 1pm on Wednesday 23 July
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Citizens' Climate Panel
Broxtowe Borough Council has created a Citizens' Climate Panel of 21 randomly selected residents from across the Borough to answer the question: What should Broxtowe Borough Council prioritise to tackle flooding in a fair way?
You may have been one of the 6,500 households in May to receive a letter in the post inviting you to register your interest in joining Broxtowe Borough Council's Citizens' Climate Panel.
The Climate Panel have to date heard evidence from different speakers, discussed priorities, and are working towards make a series of recommendations on what action should be taken. These will outline what action the Council can take to address flooding in a fair way.
The Climate Panel have met on four separate occasions throughout June and heard evidence from different speakers, discussed priorities, and have now finalised their recommendations on what action should be taken.
See this webpage for up-to-date information and progress about the project.
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