In this newsletter
Performance Information
Performance monitoring is fundamental to identifying how well the Housing Service is doing and where improvements can be made.
Progress is discussed quarterly by the Housing Management Team, and by Cabinet. Performance data is regularly shared with our Housing Influence Panel.
Interested in finding out more? Click the link below.
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Eastwood Housing Surgery
Broxtowe Borough Council is funding a new Housing surgery via the Homeless Prevention Grant every Wednesday 10am - 12:30pm at Citizens Advice Eastwood.
If you would benefit from support around housing issues, particularly those at risk of becoming homeless or debts and budgeting, please come along.
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Domestic CCTV and Doorbell Cameras
Tenants and Leaseholders must ask for permission before installing CCTV/Doorbell Cameras.
Doorbell cameras are classed as domestic CCTV. If you have one, you are responsible for following the GDPR and privacy laws for anything you capture outside of your boundary (including neighbourhood properties, pavements and roads). We recommend you putting up a sign to inform anyone that comes onto your property that they are being filmed.
If permission is granted, you would be subject to these conditions:
- All cameras/equipment are installed at your own expense, and all subsequent maintenance costs will be your responsibility
- You may need to use a certified Electrician to install wired cameras
- The Council can request that you remove the items at any time, and failure to do so would be a breach of your tenancy agreement/lease.
If you have any questions or queries about CCTV or other recording devices, please visit the
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Scalby Close Roof Works
To improve energy efficiency, bungalows on Scalby Close, Eastwood received funding to for loft insulation and roof covering replacement.
We spoke to tenants about what they have experienced during the works.
There was praise for the professionalism of the contractors.
Arthur has arthritis and said 'You can feel the benefit of the insulation at nighttime. Although there have been some issues, once our Tenant Liaison Officer became aware they were resolved promptly.'
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Recharges - Lost Keys
We’d like to remind all tenants of their responsibilities when it comes to certain repairs in their homes. Take a look at our Housing Repairs Handbook for the full list.
If you loose your keys and require a new key, you will be charged.
In Office hours
- Front door - £94.33
- Front and rear door - £148.23
Out of Office hours
- Front door - £108.48
- Front and rear door - £170.46
If you cannot pay in full we will require an initial minimum payment of £5. The rents team will be in contact to collect the final amount at a later date.
The rates for recharge are set by National Housing Federation.
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Independent Living Open Days
Thank you for everyone that came down to the Independent Living Open Days last month, we hope it was useful.
The Lettings team received a range of questions and one that was asked the most was:
Q) Do you have to live in Broxtowe to apply for our Independent Living properties?
A) No, unlike with our General Needs properties, you do not have to have lived or worked in the borough for 3 of the past 5 years. Anybody 60+ can apply. If you are between 45-59, you can be considered if you have a degree of disability that makes your present home unsuitable, and you would need to evidence this.
However, this does not apply to Bungalows.
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Loneliness Awareness Week
 Loneliness Awareness Week is all about creating supportive communities by having open, honest conversations.
Loneliness is a natural human emotion - we are hardwired to need social connections. By talking about it, we can support ourselves and others.
Meeting Loneliness Together, this year's theme, is all about reducing the stigma around this emotion.
Find an activity on the Connection Map, or make an account and upload your own. From coffee mornings and book clubs, to walking clubs and art workshops, there are so many ways to take part in Loneliness Awareness Week.
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Fund a Community Project
Did you know we have a Community Fund that our Housing customers can apply for?
We have been receiving applications from local residents and community groups. If you know of anyone with an idea for small-scale projects that benefit the Council’s Housing customers and the communities they live within, send them our way.
Eastwood Explorers received funding for a litter pick walk last month to coincide with National Walking Month.
For more information about the fund and application forms see:
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Where are Housing this June?
Hemlock Happening is back
2025 is the 80th anniversary of VE Day, so will include a performance from the British Army's world famous Parachute Display Team, the Red Devils!
Last year’s event saw 9,000 flock to the scenic Bramcote Hills Park for a day filled with family fun, entertainment, and community spirit.
Taking place on Saturday 7 June 2025, the event will feature community stalls, charities, arts and crafts, vintage cars, dance performances and field activities from 1pm – 6pm, rounding off with a spectacular firework finale at 10:30.
Visit our Housing stall from 1- 6pm, so please come and chat to us if you want to learn more about how to get involved with shaping our services.
Housing Customer Network
Join us at St Barnabas Church, Inham Nook, Chilwell on Monday 16 June from 5:30-7pm.
- Hear the varied activities that take place at St Barnabas Church
- Learn about mediation meetings from the Mediation Coordinator
- Discuss Housing Topics and Influence Change
- Chat to your local Housing Officer
There will be FREE tea, coffee and biscuits!
 Housing Drop In
Come to our 'Housing Drop-In' offering tenancy and rents advice.
If you would benefit from support around housing issues, particularly if you are at risk of becoming homeless or need advice on debts and budgeting, please come along.
- Wednesday 25 June, 10am-12pm, 5&2 Stapleford Community Group, 2 Montrose Court, Stapleford, NG9 8LJ
 Housing Influence Panel
Join us on Wednesday 11 June from 10am - 12pm at the Council Offices, Beeston, NG9 1AB
Rachel Shaw, Assistant Director of Housing will be gathering comments on the Alterations and Improvements Policy.
Darren Ibell, Assistant Director of Asset Management and Development will be seeking feedback on the Aids and Adaptations Policy.
Neighbourhood Inspections
Housing Officers conduct regular inspections of the estates and communal areas. We encourage tenants and leaseholders to attend so that we can gain a better understanding of the issues they may be experiencing within their community.
This month, join us at:
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