In this newsletter
Repairs Appointment - Help Us to Help You
 Got an appointment with Repairs coming up? There are some things you can do to help us get your repairs dealt with more quickly:
- Ensure we have your up to date contact details so that we can get in touch.
- Be at home for any repairs appointments. If you need to cancel, please call us as soon as possible.
- Only your child at home? They need to be over 18.
- Ensure that the operative has access to the area they need to work in.
- Please secure your pets.
- Please refrain from smoking upon the operative’s arrival.
Remember, you can report your repair via our online form
Our appointment slots for non-urgent repairs are 8am – 12:30pm (AM) and 12:30pm – 5pm (PM). Please be aware that if your job is an emergency, you will need to be home until we attend as we will be unable to provide a time.
We can deal with issues more quickly than normal based on your needs so it’s important to tell us if you or other family members have additional needs - for example, the very young or old and people with serious or long-term health conditions.
Back to the top
Home Improvements Permission
With spring in full swing, many of us are thinking about making improvements to our homes. If you are considering significant alterations, you must request permission.
Making a request is easy- simply email tenancy@broxtowe.gov.uk
Please include your name, address and the type of work you want to carry out in your request and we will respond in writing. For more information see:
Back to the top
Survey Winners
Every year, if you answer our survey as part of the Regulator of Social Housing’s Tenant Satisfaction Measures, you are automatically entered into a prize draw with the chance to win a £50 shopping voucher.
We spoke to Gilly about her experiences of the quality of Housing services provided by Broxtowe Borough Council:
'I've had very positive experiences with different staff at the Council, particularly the Independent Living Coordinator who supported the move in and installing Tunstall unit.
There were a number of works that needed to be completed on the bungalow when we moved in two years ago. So, working with the Modernisations Team, we were able to choose the layout and colours of our new bathroom and kitchen.
The team were very professional, and the work was excellent.
Thank you for the voucher. I hope to spend it on some nice food from Marks and Spencer's or Homesense.'
When the 2025/26 survey comes around later this year, please add your voice.
2023/24 Tenant Satisfaction Measures results Tenant Satisfaction Measures (TSMs). Our 2024/25 results will be uploaded shortly.
Back to the top
VE Day – 8 May
 On 8 May 1945, millions across Britain and the world took to the streets to celebrate Victory in Europe (VE) Day to make the end of World War 2.
VE Day reminds us of the courage, sacrifice and resilience of so many.
Share your VE Day Celebrations! How did you mark VE Day? We would love to see your celebrations. Please send your photos or stories to housingengagement@broxtowe.gov.uk for a chance to be in Housing’s Summer Newsletter.
For further information on events being held across the Borough, visit https://www.broxtowe.gov.uk/news-events/ve-day-80th-anniversary/
Back to the top
Spotlight on Activities in our Independent Living Schemes
 Together with the tenants at Greenwood Court, our Activities Coordinator hosted an exciting session of Antiques and Jewellery Valuations at one of their latest coffee mornings. Attending to share their knowledge and value items was two experts in the field of Jewellery and Antiques.
There was a short presentation on trends in antique valuations followed by a quiz.
Did you know that in auction houses, older isn't always better?
Since price depends on demand, currently 90's era items like Pokemon trading cards have seen an increase in value as vintage collectables.
Tenants were encouraged to bring along items they want to learn more about as well as having an estimate of the value.
Although there were no unexpected treasures unearthed, tenants found it interesting to hear what different materials made up their jewellery and in what decade it was produced. They were impressed by the experts' knowledge and appreciated understanding more about the history of their personal objects.
Interested in finding your next home in one of our Independent Living Schemes? Find out more by visiting the
Back to the top
Housing Garden Competition
From 1 to 7 May, National Gardening Week 2025 celebrates gardening and its benefits
Housing wants to reward the tenants and leaseholders that cultivate gardens all year round with a gardening competition.
The prizes include £50 or £25 gardening vouchers and the winner of 'Prettiest Flower' gets a private visit for 2 people to a National Garden Scheme garden in Broxtowe with tea, cake and a box of plants!
Entries Close 1st June.
For more information and to apply online:
Back to the top
Fund a Community Project
Did you know we have a Community Fund that our Housing customers can apply for?
We have been getting applications from local residents and community groups. If you know of anybody with an idea for small-scale projects that benefit the Council’s Housing customers and the communities they live within, send them our way.
For more information about the fund and application forms see:
Back to the top
Where are Housing this May?
Independent Living Open Days
Come down to learn more about our Independent Living Schemes at our Open Days:
- Tuesday 13 May from 1pm – 3pm at The Spinney, Nuthall, NG16 1FN
- Thursday 15 May from 10am – 12pm at Templar Lodge, Beeston, NG9 2JZ
Housing Customer Network
Join us at Eastwood Citizens Advice Bureau, Wellington Place, NG16 3GB NG9 2AR on Thursday 22 May from 5:30-7pm
- Discuss Housing Topics and Influence Change
- Chat to your local Housing Officer
- Listen to how Citizens Advice can support you, your friends or family.
There will be FREE tea, coffee and biscuits!
Neighbourhood Inspections
Housing Officers conduct regular inspections of the estates and communal areas. We encourage tenants and leaseholders to attend so that we can gain a better understanding of the issues they may be experiencing within their community.
This month, join us at:
Back to the top
Radio TeleSWITCH
 You might have been told by your electricity supplier you need to have your radio teleswitch (RTS) or dynamically teleswitched (DTS) electricity meter replaced.
This is because the radio frequency it uses to switch between peak and off-peak rates is being switched off.
The radio frequency is expected to be switched off on 30 June 2025. Ofgem, the energy regulator, currently expects all RTS and DTS meters to be replaced by this date.
Find out more by visiting Citizens Advice - If you have a radio teleswitch or dynamically teleswitched energy meter - Citizens Advice
Back to the top
Walk in my Shoes Campaign
Nottinghamshire Police have launched a survey to try and understand the areas where women and young girls feel unsafe.
Please circulate this so that as as many women and young girls to respond to the survey to help Nottinghamshire police make Nottinghamshire a safer place to be.
Back to the top
National Walking Month – Walk Notts Festival
 Did you know that May is National Walking Month?
The first ever Walk Notts Festival is a celebration of everything walking and wheeling to encourage us to get outside and explore Nottinghamshire and the great outdoors. This could be your own house or garden, around the block or further afield.
Want to join in? They have got lots of initiatives and activities organised by community groups across the area. Find out more on the Walk Notts Festival website – https://walknotts.org.uk
Back to the top
|
