In this newsletter
Report a Repair Online
If you require any non-emergency repairs to be made to your home, why not report your repair online?
You can do this by clicking 'report a repair' or using the search feature on the Broxtowe Borough Council website. Type in the word 'repair' and the 'report a repair' link will appear.
Once you've submitted your request the team will aim to contact you within two working days. Don't forget to include all your contact information as the team will either contact your via email, telephone number or letter, dependent upon your requirements.
For any emergency repairs (such as loss of power, unsafe electrics, only WC not flushing or loss of heating/hot water), please telephone on 0115 917 7777.
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Gas and Electrical Safety
Let us in for your Gas Service Appointment
Gas is a useful source which powers many things in our day to day lives, however people forget it's also very dangerous.
As a landlord we have a responsibility to ensure tenant safety and carry out annual gas servicing within all our properties.
When your annual gas servicing is due you will be contacted by Housing Repairs with an appointment for this to take place.
It is important that tenants keep their Gas Service appointment and provide us with access to their home.
Electrical Safety Check
Every 5 years, we as landlords have a legal obligation to do an Electrical Safety check within our tenants' homes. The purpose of this is to keep you safe.
What does the safety check entail?
- The Electrician will be working with the fuse box (consumer unit) testing the circuits
- Inspect the light fittings
- Inspect the plug sockets
If the electrical inspection passes, a certificate is issued and placed on the property's account on our housing management system.
The Electrician will also place a sticker on the fuse box saying when the next inspection will be due by.
How do I know when you will be visiting me?
Our Compliance team and Electrician Contractors will contact you when it's time for yours to be completed.
Firstly, we will send you a letter. If there is no reply, we will then try other forms of contact from text message and phone calls. As a last resort, we will visit you in person to book the appointment.
Please note failure to provide access before the service or safety due date will result in us obtaining a warrant for entry via court and these costs may be passed on to you.
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Managing Condensation in your Home
Have you seen our handy guide to help with condensation and dampness? It details the main causes of condensation and damp and steps you can take to prevent it.
If you find dampness within your home, the main causes may be condensation, rising damp, penetrating damp, plumbing faults or broken pipes.
A Guide to help with Condensation and Dampness
If you feel your property is experiencing damp and mould issues that need investigating, you can report this to the repairs team by calling 0115 917 7777 or emailing damp&mould@broxtowe.gov.uk
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Tenant Satisfaction Measures: A Quick Update
Thank you to everyone who completed the Tenant Satisfaction Measures (TSMs). We appreciate taking the time to fill in your responses and send it back to us.
We had a total of 1146 responses. This included paper copies, online and 200 'mop up' phone calls to tenants of demographics we received low numbers from.
We are waiting for the breakdown and full results from Acuity. Once we have the results, we will share them with you.
Keep a look out as we will also be drawing the competition winners!
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Time to Talk
Thursday 1st February
Why talking is important
1 in 4 of us will experience a mental health problem in any given year. And the cost of living crisis is only making it harder to look after our mental health – the poorest fifth of the population are twice as likely to develop a mental health problem.
Sometimes it’s easier to tell people we’re ‘fine’ than it is to say how we really feel.
The more conversations we have, the better life is for everyone. Talking about mental health isn’t always easy and sometimes it’s even harder to say how you really feel. But a conversation has the power to change lives.
'Time to Talk Day' is the perfect opportunity to start a conversation about mental health.
It's a 53 Week Rent Year
From 1 April 2024, there are 53 Mondays in the 12 month rent year. This means the rent will be calculated over 49 weeks rather than 48 weeks taking into account the 4 rent free weeks.
Universal Credit only pays over 52 weeks (48 weeks for Broxtowe due to the rent free weeks). If you receive the Universal Credit Housing Element, you will need to make sure you pay the extra difference when you pay the Council.
If you are unsure how to work out what rent you will need to pay, please call the Income Collection Team for assistance.
Some tenants are choosing to build up a buffer now so if you want to pay extra, you can.
The Income Team are there to help, if you are struggling to pay your rent.
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How to Make a Homesearch Application
Are you new to applying for a Council property in the Borough of Broxtowe?
Here are 5 simple steps to applying for your Council home:
- Register via the Homesearch Website
- Input all information asked (you'll need your National Insurance number to hand)
- Include supporting documents (you can take a picture using your phone and upload)
- Save and send!
- Wait for the Lettings Team to assess your application. You’ll be contacted with the outcome, or if any further information is needed.
You can only bid for a home when you have completed the form and we have accepted your application. Your date of application will be the date your fully completed form is received.
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Where are Housing this Month?
Tenant Information Network
Join us for our next Tenant Information Network meeting on Thursday 22 February at Humber Lodge, Middle Street, Beeston, Nottingham, NG9 2EF from 5.30pm - 7pm
Get the Government download on Housing, hear from the Housing Strategy Team about 'Awaab's Law' Consultation and chat to the Green Doctor about the ways they can help you keep costs down and be more energy efficient.
Neighbourhood Inspections
Neighbourhood Inspections are an important part of the work we do as they give us knowledge of local issues. They help to ensure general areas of the Borough are kept tidy, fly tipping is removed and repairs are reported.
- Faraday Court and Braddon Avenue, Stapleford. Meeting at 10am on Monday 5 February
- Airedale Court, Bedale Court and Tessdale Court, Chilwell. Meet at 10.30am on Thursday 8 February
- Lawrence Avenue, Midland Road, Eastwood at 10am on Tuesday 13 February
You can find the full list of January Neighbourhood Inspections here.
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