Dear Garden Waste Subscriber,
We’d like to apologise for the disruption you have experienced with your Garden Waste collections so far this season.
We understand how frustrating a missed or delayed collection can be and we’d like to provide you with an update on why this has happened and what we are doing to return our service to normal as soon as possible.
There are a few reasons for the ongoing challenges we are facing, which have all contributed to delayed collections of Garden Waste since April of this year:
Fire at the Worksop Waste Transfer site: In April of 2025, the Veolia owned and operated Waste Transfer Station in Worksop suffered a serious fire. This meant that we could not use this facility and had to travel much further distances to dispose of waste at multiple sites in Nottinghamshire and South Yorkshire. These longer distances made it harder to complete collections on our scheduled days and contributed to our current delays.
We are pleased to say that the waste transfer station has now opened for all waste types.
Vehicle issues: We suffered a vehicle fire in December 2025 and then suffered several major vehicle breakdowns in April of this year. This reduced the number of vehicles available to us, which has significantly contributed to our ongoing delays.
While we were able to hire replacement vehicles as a short-term fix, we have been working with our vehicle manufacturers and will have our regular vehicles back on the road very soon.
Staffing challenges: More recently, we have experienced higher than usual qualified driver and loader absences, which has affected our ability to complete our collections on time.
We are currently recruiting for additional qualified drivers and loaders with a view to creating an additional crew that will help us to catch up on the current backlog of collections.
Our established crews are also working additional days to catch up on collections, and we are hopeful that this will be resolved over the coming weeks.
Unfortunately, we are currently running around three to four days behind schedule and apologise again for this disruption.
If your bin has not yet been collected, please continue to leave it out, as our crews may return sooner where possible. Our teams are working hard to restore the service to normal as quickly as possible, and we appreciate your patience and understanding.
If you would like to stay up to date on any delayed or missed collections, please visit our website www.bassetlaw.gov.uk or follow us on the social media site NextDoor, where daily updates are posted.
You can also check your bin collection dates for General Waste, Recycling, Glass Collection and Garden Waste, as well as check the items that should be placed in each bin, in the ‘Bins, Recycling and Waste’ section of www.bassetlaw.gov.uk
Once again, we apologise for the disruption and inconvenience these delays have caused and thank you for your understanding while we work hard to return our service to normal.
Contact: Telephone - 01909 533 533 | Email - garden.waste@bassetlaw.gov.uk
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