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Bassetlaw District Council e-Newsletter |
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Tenant Engagement getting around the District
On Tuesday 25th February we held a monthly tenant meeting at The Grove Methodist Church in Retford. The event was well attended and gave tenants the opportunity to hear from guest speakers, who discussed issues with accessing IT and public transport.
Our next Tenant Meeting will be held on Friday 25th April at Worksop Town Hall, between 10:30am – 12:00noon.
For a full list of our upcoming events please visit our website.
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Coming soon: new repairs portal
We’re launching a new way for you to report non-emergency repairs to us, giving far more options than currently available.
As well as being able to self-diagnose a problem, once you sign up to the online reporting service, you can pick a timeslot for your appointment, chase up a repair, or see a summary of work completed.
Once the new repairs portal is up and running, you'll be able to find it on the Repairs and Home Improvements section of our website.
It won’t be replacing our phone service, you can still ring up if you need to, and the same number is also used to report emergency repairs.
Call Bassetlaw District Council Housing’s Contact Centre on 0800 590 542 between 8am and 5pm Monday to Friday. The same number is also used to report emergency repairs outside these hours.
For Emergency Gas Repairs contact – Sureserve on 0800 083 3743 or for an emergency gas leak phone TRANSCO on 0800 111 999 immediately.
Once a repair’s been reported, we’ll offer you an appointment on a morning or afternoon basis. There are time slots available between 9.30am and 2.30pm to avoid the school run.
There’s also the option of having an out of hours appointment, these can be offered on a weekday evening (last appointment being 6.30pm) or on a Saturday morning (last appointment being 10.30am).
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 Support and Wellbeing Service Extended
A dedicated helpline and online service providing additional support for Bassetlaw District Council tenants has been extended for a further two years.
The Tenant support and wellbeing service provides fully confidential support, guidance, professional advice and in the moment counselling 24 hours a day 365 days a year and is free for council tenants to access.
Read the full story on the latest news section of our website.
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 What's going on this month?
Last month we supported tenants with issues such as finding out how to get their solar panels serviced, supported a tenant who had reported damage to their porch roof and much more. So, if you’re not sure where to go with an issue, please come to one of our meetings and we will be on hand to support you.
See the below list for some of the events on offer over the next month.
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Event
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Where
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When
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Tuxford coffee morning
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The Beeches, Birch Court, Tuxford, NG22 0NG
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Wednesday 26th March
10:30 – 12:00
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Harworth and Bircotes Family Hub drop-in
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Harworth and Bircotes Town Hall, 75 Scrooby Road, Harworth and Bircotes, DN11 8JN
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Thursday 27th March
09:30 – 12:00
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Hallcroft Family Hub drop-in
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Hallcroft Family Hub, Whitaker Close, Retford, DN22 7QH
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Friday 4th April
09:30 – 12:00
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Sandy Lane Spring Clean litter pick event – In partnership with Equans
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Cresswell Road, Worksop, S80 1ST
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Friday 4th April
10:00 – 13:00
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Hallcroft Community Group – Organised by the Hallcroft community
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Hallcroft Community Centre, Randall Way, Retford, DN22 7GR
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Wednesday 9th April
10:00 – 12:00
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Sandy Lane Easter egg hunt event
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Cresswell Road, Worksop, S80 1ST
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Monday 14th April
10:00 – 14:00
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Manton Family Hub drop-in
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Manton Family Hub, Off Community Way, Shrewsbury Road, Worksop, S80 2TQ
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Wednesday 16th April
13:00 – 16:30
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For a full list of our upcoming events please visit our website.
More ways to get involved
Tenants who have put their names forward for the various Tenant Representative positions will be allocated to their posts by the end of March.
All Tenant Representatives will then be invited to attend an induction meeting, held at Worksop Town Hall. Specific training and support will then be offered to all tenants, to ensure they can carry out their roles effectively.
For anyone who would like to take on one of our Tenant Representative roles and have not previously applied, please see the below list of roles still available. For further information, please email tenant.engagement@bassetlaw.gov.uk
Roles include:
- Customer Experience Group member
- Inspector of Contracted Services
- Mystery Shopper
- Neighbourhood Champion
- Scrutiny Panel member
- Tenant Steering Group member
- Tenant Representative for Compliance
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Healthy Neighbourhood Inspections help us to look for things that will improve your communities, such as removing graffiti, tackling overgrown gardens, and resolving parking issues.
Each area has at least one inspection per year, and they are carried out by your Housing Officer. People from other council departments, Nottinghamshire Police and other agencies may also attend, so that specific problems can be addressed.
We want tenants to be part of these inspections, even if it is just for your street or to raise an individual issue, after all it is your estate, and nobody knows it better than you.
Please join us at one of the inspections that take place over the next month:
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Area
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Date of Inspection (All start at 10am)
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Meeting Point
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Kilton
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27 March 2025
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Junction of Goldsmith Road / Plantation Hill
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Prospect
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28 March 2025
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Northwood
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Keswick Road area, Worksop
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3 April 2025
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Keswick Road
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Retford Villages – North Leverton / Headon / Rampton / Sturton-le-steeple / North Wheatley / Bole / Beckingham
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9 April 2025
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Riseholme Headon
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Tuxford
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15 April 2025
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The Beeches Community Centre
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East Manton
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17 April 2025
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Hannah Park View flats
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Ordsall
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24 April 2025
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Westhill Community Centre
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The Council is currently hiring for the following positions:
- Finance Manager (Financial Management and Reporting)
- Senior Planning Policy Officer
- Senior Planning Enforcement Officer
You can explore our current vacancies and apply online on our job vacancies website.
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