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Bassetlaw District Council e-Newsletter

Meet the Team Day & Annual Tenant Conference

This year’s Meet the Team Day and Annual Tenant Conference will take place on Monday 7^th October, at Worksop Town Hall and all tenants and leaseholders are invited to come along.

This annual event is a wonderful opportunity to meet the different teams that make up our Housing Service, including Housing Officers, Repairs, Tenancy Sustainment and Tenant Engagement, as well as some of our partners who provide specialist services.

The Meet the Team part of the day will take place between 10:00am and 11:30am. You are then invited to stay for the Tenant Conference, which takes place between 12:00pm and 1:30pm.

At the Conference you will be able to hear from our Head of Housing, Alison Craig and the Cabinet Member for Housing, on what has been happening over the past 12 months, plus some updates from guest speakers.

Refreshments and lunch will be provided to keep you fueled throughout the event. There is level access parking available just outside the Town Hall. To advise us of any dietary requirements and to reserve parking please contact the Engagement Team: 

Phone: 01909 533263

Email: Anita.Fairweather@basselaw.gov.uk or Joshua.booth@bassetlaw.gov.uk

Annual Tenant Awards

As part of the Tenant Conference, we also like to recognise people and groups for the hard work they do in their communities, and we are asking for your nominations in the category of ‘Community Champion’.

A Community Champion can be:

• Someone who has supported their local community to make a difference for everyone.
• A good neighbour who has gone the extra mile to help someone in need.
• A tenant voice in their local area, sharing information and ensuring all tenants voices are heard irrespective of where they live. Engagement Team:

Nominations will close on Monday 30^th September, and awards will be presented at the Conference on Monday 7^th October 2024.

Wellies in the Woods at Harworth and Bircotes

Groundwork Five Counties are inviting families to Snipe Park in Harworth and Bircotes for Wellies in the Woods!

These are FREE play sessions for pre-school age children (2-5 years), with siblings welcome.

Combining play with education and creativity, the sessions help children improve their listening, reading and social skills. Little ones and their grown-ups will make new friends, get creative, explore their local green space and meet creatures great and small.

Come along to one (or all) of the sessions to enjoy time outdoors and get involved in lots of fun, free activities! Sessions will take place on Friday 19th, 23rd, and 30th July 2024.

Have you heard of the Vulnerability Registration Service?

The Vulnerability Registration Service (VRS) is a not-for-profit organisation that provides a central, independent register of vulnerable people, helping companies to identify vulnerability and keep people safe. It is free to use, entirely voluntary, and users can remove themselves from it whenever their circumstances have sufficiently improved. By giving vulnerable consumers a single place to register their status, the VRS helps them avoid having to repeat the same difficult conversations every time they engage with organisations like lenders and creditors. Individual users can opt either to be pre-declined for financial service applications or they can simply add a ‘referral flag’ to their names to make organisations aware of their circumstances, so that these can be taken into consideration. This may include applications in existing customer relationships, such as in managing arrears or collections in the most appropriate ways. In circumstances where a vulnerable person is unable to register themselves – for instance if they are suffering from dementia – the VRS will accept registration from those who have a legal mandate to act of their behalf, such as power of attorney. The details supplied to the VRS will be shown on the register for three months, after which users can ask us the VRS to remove them should they feel their circumstances have sufficiently improved. Once a user’s information is removed, no organisation is able to see that the user was ever registered.

Children’s Centre drop-in sessions

The Children’s Centre drop-in sessions for all tenants with questions are continuing throughout the rest of the year and we’d love to see you to chat about anything related to your tenancy or your community. All of the session details are listed below and you will have the opportunity to have a one to one chat with a member of our Tenant Engagement Team about anything from issues with your rent, to reporting a repair. Upcoming sessions: Harworth & Bircotes Children’s Centre 18th July – 1pm to 4.30pm 22nd August – 9:30am to 12noon 19th September – 9:30am to 12noon 10th October – 9:30am to 12noon Manton Children’s Centre 24th July – 1pm to 4.30pm 21st August – 1pm to 4.30pm 25th September – 1pm to 4.30pm 16th October – 1pm to 4.30pm Hallcroft Children’s Centre 12th August – 9:30am to 12noon 9th September – 9:30am to 12noon 14th October – 9:30am to 12noon

Healthy Neighbourhood Inspections

Healthy Neighbourhood Inspections help us to look for things that will improve your communities, such as removing graffiti, tackling overgrown gardens and resolving parking issues.

Each area has at least one inspection per year and they are carried out by your Housing Officer. People from other council departments, Nottinghamshire Police and other agencies may also attend, so that specific problems can be addressed.

We want tenants to be part of these inspections, even if it’s just for your street or to raise an individual issue, after all it’s your estate and nobody knows it better than you.

Please join us at one of the inspections that take place in July and August:

We're Hiring!

Bassetlaw District Council is hiring for the positions in its housing team and across the council. Here are just some of the positions available:

• Quantity Surveyor
• Triage and Accommodation Officer
• Gas Fitter
• Financial Services Apprentice
• Museum Curator
• Flooding and Resilience Officer
• Systems and Projects Officer
• Debt Recovery Officer
• Junior Lawyer

Unhappy about something? Please tell us!

If we’ve done something wrong, we want to know, so we can address the issue, provide an explanation and an apology, and make sure we improve things for the future.

You can raise this as a ‘service issue’ first by getting in touch with the contact centre on 0800 590 542, to see if it can be easily and quickly resolved.

If you remain dissatisfied, you can raise this as a formal complaint online at www.bassetlaw.gov.uk or by contacting customer services on 01909 533 533 or email customer.services@bassetlaw.gov.uk

The procedure has two internal steps allowing escalation at each stage if you remain dissatisfied, before referral to the Housing Ombudsman.

Website: www.housing-ombudsman.org.uk/residents

Telephone: 0300 111 3000

Email: info@housing-ombudsman.org.uk

Post: Housing Ombudsman Service
PO Box 1484
Unit D
Preston
PR2 0ET

UK Parliamentary General Election Result

Election of Member of Parliament for Bassetlaw Constituency:

• CLARKE-SMITH, Brendan (The Conservative Party Candidate) - 12,708
• REEVES, Rachel Sara (Green Party) - 1,947
• TAMBLYN-SAVILLE, Helen Louise (Liberal Democrats - For a fair deal) - 1,996
• WARD, Francis (Reform UK) - 9,751
• WHITE, Joanna Ruth (Labour Party) - 18,476 (Elected)

Joanna Ruth White has been duly elected as MP for Bassetlaw.

Voices of Bassetlaw

The Voices of Bassetlaw meeting that was due to take place on Tuesday, 23rd July 2024 at 10:30am has been cancelled. The group's next meeting will now take place on Tuesday, 20th August 2024, starting at 10:30am at Worksop Town Hall. 

To find out more contact:

Bassetlaw District Council Tenant and Resident Engagement Officers:

• Email: anita.fairweather@bassetlaw.gov.uk or joshua.booth@bassetlaw.gov.uk
• Telephone: 01909 533 263
  
  

Nina Thiedeman – Tenant Chair of Voices of Bassetlaw

• Message on Facebook
• Email: voicesofbassetlaw@gmail.com
• Telephone: 07725 768 474