TREx Users: 

The retention windows and email notifications in TREx are currently paused, preventing records and requests from being deleted by the system. TEA paused the retention windows to allow users additional time to fulfill requests and download records received during the spring break period. TREx will be returning to normal operations on March 29, 2024.

TREx users are urged to fulfill and/or download all records on or before that date. Starting on March 29, 2024, all records and requests older than 14 calendar days will be purged from the system and paused email notifications will resume their normal schedule.

If you have any questions, you may enter a TIMS ticket by clicking the TREx Support Portal icon to the left or from the TREx application or by sending an email to: trex@tea.texas.gov.

Thank you,

TEA TREx Support Team