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We are writing to inform you of an incident that involved some of your personal information. This notice explains the incident, the measures we have taken, and some steps you may consider taking in response. For more information, please go to https://tpwd.texas.gov/datasecurity.
Texas Cyber Command recently detected a cybersecurity incident involving the Texas Parks and Wildlife Department (TPWD) license system vendor that handles the sale of hunting and fishing licenses.
The investigation indicates that an unauthorized actor may have obtained your driver license information, passport number (if provided), email address, phone number and residential address. Social Security number, date of birth and financial information, including credit card details were not obtained from this incident. There is no evidence that customers under the age of 18 were involved or that any specific group was targeted.
We recognize the seriousness of this issue and have identified and implemented additional security options to better protect customer information. Many of our staff are hunters and anglers and were affected by this incident. We are committed to continuing to work with the license system vendor to implement increased safeguards to prevent future incidents.
What TPWD is Doing:
TPWD is working closely with the license system vendor to implement new safeguards and enhanced monitoring services. Immediate steps were taken to strengthen access controls for customer profile data, and additional security features will be added in the future.
License sales will continue on schedule for August and the next license year.
What You Can Do:
Affected customers are eligible to receive one year of free credit monitoring through Kroll by visiting https://tpwd.kroll.com/. The enrollment deadline for free credit monitoring is September 14, 2026.
A dedicated call center is also available at (844) 959-7123 from 8 a.m. to 5:30 p.m. CT, Monday through Friday, to answer questions about the incident or the services being offered.
As a precaution, you can also do the following:
- Actively monitor for the possibility of fraud and identity theft by reviewing your credit report and financial statements for any unauthorized activity. If you notice any unauthorized activity, you should immediately notify the relevant financial institution or credit bureau reporting the activity.
- Check, freeze and monitor your credit. Contact the three major credit bureaus (Equifax, Experian and TransUnion) to freeze your credit. It is free to freeze your credit, and it makes it difficult for identity thieves to open new accounts in your name. You can also place a free, one-year fraud alert by contacting any of the three credit bureaus.
- Scammers may use personal information to impersonate companies or officials. Avoid clicking links or sharing personal details unless you are certain the request is legitimate.
If you have any additional questions, please call (844) 959-7123 for more information.
