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Release Date: June 10, 2023
Media Hot Line: 713.739.4040
 METRO's Customer Service phone number is temporarily unavailable. Our team is working diligently to restore phone service as soon as possible. In the meantime, customers may still contact Customer Service by text at 713-635-4000 to reach a representative.
METROLift Dispatch and METRO curb2curb reservation phone numbers are also down. METROLift customers, however, may still schedule, verify or cancel trips by calling METROLift's automated phone system at 713-739-4690 or using the MACS-WEB online trip planner.
Curb2curb customers can still book and track rides using the METRO curb2curb mobile app.
Please follow the METRO Alerts Facebook or Twitter pages for timley updates. METRO also offers real-time information through its mobile service alerts system. Thank you for choosing METRO. We apologize for the inconvenience.
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The Metropolitan Transit Authority of Harris County (METRO) is the region’s largest public transit provider, offering safe, clean, reliable, accessible and friendly transportation services. METRO’s transit network includes local bus, METRORail, which includes the Red Line (Main Street and Northline), the Green Line (East End) and the Purple Line (Southeast), Park & Ride commuter buses, METROLift paratransit service, HOV/HOT Express Lanes, curb2curb microtransit service and METRO Star Vanpool. In 2020, the Authority introduced the METRORapid Silver Line, the region’s first bus rapid transit service. Bike & Ride programs and road improvement projects are also part of METRO’s commitment to the Houston region. Focused on investing in the region’s future mobility needs, the Authority developed the METRONext Moving Forward Plan. METRO is also the first transit provider in the region to pilot autonomous vehicle shuttle technology. Learn more about METRO services at RideMETRO.org, where you will also find useful tools like the RideMETRO app where you can plan your trip and even pay your fare from your phone. |
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