Release Date: May 16, 2022
Media Hot Line: 713.739.4040

Let's Chat! METRO Adds Customer Service Text Messaging Feature

METRO has launched a new text messaging feature that makes communicating with the Customer Service Center easier than ever.

The new service allows you to directly connect with a METRO representative who can assist with trip planning and answer any questions or concerns quickly, conveniently, and all with a few key strokes. Riders can also send pictures and receive links. 

To reach a METRO customer service representative, call or text 713-635-4000. METRO's Customer Service Center is open daily from 8 a.m. until 5 p.m.

The Metropolitan Transit Authority of Harris County (METRO) is the region’s largest public transit provider, offering safe, clean, reliable, accessible and friendly transportation services. METRO’s transit network includes local bus, METRORail which includes the Red Line (Main Street and Northline), the Green Line (East End) and the Purple Line (Southeast), Park & Ride commuter buses, METROLift paratransit service, HOV/HOT lanes, Community Connector microtransit and Star Vanpool. In 2020, the Authority introduced the METRORapid Silver Line, the region’s first bus rapid transit service.  Bike & Ride programs and road improvement projects are also part of METRO’s commitment to the region.  Focused on investing in the region’s future mobility needs, the Authority developed the  METRONext Moving Forward Plan. METRO is also the first transit provider in region to pilot autonomous vehicle shuttle technology. Learn more about METRO services at ridemetro.org where you will also find useful tools like the RideMETRO app where you can plan your trip and even pay your fare from your phone.