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Release Date: Oct. 7, 2021
Media Hot Line: 713.739.4040

Fare Inspector Among Latest COVID-19 Cases

METRO has received confirmation a fare inspector, an employee in the Executive Office, a METROLift employee, an employee in Customer Service, an employee in Facilities Maintenance, and two employees in the Operations Department have tested positive for COVID-19. This brings the total number of cases to 813 METRO employees and 160 contractors since March 2020.

Three hundred ninety-one of the employees had no contact with the public. METRO tracks and reports all positive cases among its 4000 employees and the various contractors who provide services to METRO. We are also conducting temperature checks of employees and others before they begin their workday at METRO facilities or on our vehicles.

The fare inspector was on duty Sept. 27-Oct. 1 and Oct. 4-5 along the Red Line.

The other employees had no contact with the public.

Anyone who comes in contact with an individual who tests positive should monitor themselves for possible symptoms, contact your health care provider as soon as you develop any symptoms, and self-isolate to avoid possibly exposing others, including refraining from using public transportation.

METRO is working with public health officials so they can identify and notify anyone who may have been impacted by the latest positive cases.

Federal law now requires anyone on the METRO system to wear a face mask.  This includes rail stations, transit centers and bus stops.  Plastic face shields are not considered masks.  Exemptions are available for children under the age of two, a person with a disability who cannot wear a mask or wear one safely because of a disability defined by the Americans with Disabilities Act.

Since mid-March 2020, METRO has sought to minimize the likelihood of COVID-19 transmission by operators or passengers by encouraging social distancing, placing plastic barriers between operators and passengers, providing access to hand sanitizer while on board our system and requiring masks.

However, with recent changes announced by the Centers for Disease Control (CDC) and an increase in the number of individuals being vaccinated resulting in more employees returning to work, METRO will no longer call for only essential trips being made on METRO and will now allow full capacity on all bus and rail vehicles.

We appreciate and greatly value our riders and thank them for their assistance as we have continued to offer service throughout this pandemic. We have taken many actions, including working with the community at large, to “flatten the curve” of COVID-19.

METRO’s number one priority will continue to be protecting the health and safety of our customers, community and employees.

The Metropolitan Transit Authority of Harris County (METRO) is the region’s largest public transit provider, offering safe, clean, reliable, accessible and friendly transportation services. METRO’s transit network includes local bus, METRORail which includes the Red Line (Main Street and Northline), the Green Line (East End) and the Purple Line (Southeast), Park & Ride commuter buses, METROLift paratransit service, HOV/HOT lanes, Community Connector microtransit and Star Vanpool. In 2020, the Authority introduced the METRORapid Silver Line, the region’s first bus rapid transit service.  Bike & Ride programs and road improvement projects are also part of METRO’s commitment to the region.  Focused on investing in the region’s future mobility needs, the Authority developed the  METRONext Moving Forward Plan. METRO is also the first transit provider in the region to pilot autonomous vehicle shuttle technology. Learn more about METRO services at ridemetro.org where you will also find useful tools like the RideMETRO app where you can plan your trip and even pay your fare from your phone.