Release Date: Feb. 12, 2021 Media Hot Line: 713.739.4040
Alert #1: METRO Prepares to Suspend Service Due to Hazardous Conditions
Frigid Weather Puts a Chill on Service
METRO will temporarily suspend operations of all transit services beginning Monday, Feb. 15 through Tuesday, Feb. 16, 2021 due to freezing weather across the region. METRO HOV/HOT lanes and the METRO RideStore will also be closed. All METROLift trips scheduled for those dates will be cancelled. Customers should contact the METROLift Reservations Center to reschedule trips. METRO's Customer Service Call Center will remain open normal hours, 8 a.m.- 5 p.m. daily.
METRO's services will resume only when it is safe to do so, and this may be a gradual return based on weather conditions.
These proactive measures are being taken to protect the health and safety of the Authority's customers and employees and are in full support and cooperation with Houston Mayor Sylvester Turner and Harris County Judge Lina Hidalgo as they ask residents to stay off the roads until conditions improve.
Riders are asked to monitor METRO's Twitter and Facebook pages for timely information regarding transit service. METRO also offers real-time information through its service alerts system.
Please note the following:
• METRO advises riders to monitor local media and the National Weather Service for weather updates. • Current roadway conditions are available on TranStar’s Real-Time Traffic Map. • These entities are sharing resources with METRO to serve the area: Harris County, the city of Houston and the Texas Department of Transportation (TxDOT). Their websites provide information about safety, weather, traffic and more during emergencies.
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