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Release Date: Feb. 12, 2021
Media Hot Line: 713.739.4040

Alert #1: METRO Prepares to Suspend Service Due to Hazardous Conditions

Frigid Weather Puts a Chill on Service

METRO will temporarily suspend operations of all transit services beginning Monday, Feb. 15 through Tuesday, Feb. 16, 2021 due to freezing weather across the region. METRO HOV/HOT lanes and the METRO RideStore will also be closed.  All METROLift trips scheduled for those dates will be cancelled. Customers should contact the METROLift Reservations Center to reschedule trips. METRO's Customer Service Call Center will remain open normal hours, 8 a.m.- 5 p.m. daily. 

METRO's services will resume only when it is safe to do so, and this may be a gradual return based on weather conditions.

These proactive measures are being taken to protect the health and safety of the Authority's customers and employees and are in full support and cooperation with Houston Mayor Sylvester Turner and Harris County Judge Lina Hidalgo as they ask residents to stay off the roads until conditions improve.

Riders are asked to monitor METRO's Twitter and Facebook pages for timely information regarding transit service. METRO also offers real-time information through its service alerts system.

Please note the following:

• METRO advises riders to monitor local media and the National Weather Service for weather updates.
• Current roadway conditions are available on TranStar’s Real-Time Traffic Map.
• These entities are sharing resources with METRO to serve the area: Harris County, the city of Houston and the Texas Department of Transportation (TxDOT). Their websites provide information about safety, weather, traffic and more during emergencies.

The Metropolitan Transit Authority of Harris County (METRO) is the region’s largest public transit provider, offering safe, clean, reliable, accessible and friendly transportation services. METRO’s transit network includes local bus, METRORail which includes the Red Line (Main Street and Northline), the Green Line (East End) and the Purple Line (Southeast), Park & Ride commuter buses, METROLift paratransit service, HOV/HOT lanes, Community Connector microtransit and Star Vanpool. In 2020, the Authority introduced the METRORapid Silver Line, the region’s first bus rapid transit service.  Bike & Ride programs and road improvement projects are also part of METRO’s commitment to the region.  Focused on investing in the region’s future mobility needs, the Authority developed the  METRONext Moving Forward Plan. METRO is also the first transit provider in region to pilot autonomous vehicle shuttle technology. Learn more about METRO services at ridemetro.org where you will also find useful tools like the RideMETRO app where you can plan your trip and even pay your fare from your phone.