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Release Date: March 16, 2020
Media Hot Line: 713.739.4040
METRO is continuing to expand its public service efforts to protect against the spread of the coronavirus COVID-19. Later this week, the Authority will begin adjusting some services to encourage responsible social distancing on its local bus routes, light rail and Park & Rides.
During morning and evening rush hours, more buses will now be put in service on heavily traveled local routes in order to lessen crowding. To that end, seating will be reduced by approximately 50 percent to allow more space between passengers. As buses fill, operators will turn on the electronic destination signs advising patrons waiting at stops to "please take the next bus."
Those utilizing METRORail, Park & Rides and METROLift should also expect reduced capacity to mitigate close contact among riders.
These additional safety measures may result in delays on certain routes and riders should plan accordingly, including adjusting travel schedules. Also, METRO's TRIP app and Next Bus Arrival Texting may not be accurate. Customers should stay informed by subscribing to real-time, route information through METRO's service alert system and monitoring the agency's social media accounts, Twitter, Facebook. Customer service can be reached at 713-635-4000.
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METRO understands the critical role public transportation provides for the region. The Authority is committed to continuing to provide service and will do so safely.
For those who are symptom-free and not part of a high-risk group, these are additional safeguards to consider when using public transportation:
- Consider commuting during off-peak hours
- Where available, take a seat instead of holding onto poles and handles
- When you get to your destination, wash hands or use sanitizer
The Authority is also:
- Putting an even greater emphasis on disinfecting surfaces frequently touched by the public during our daily bus and rail cleaning
- Displaying posters along the system reminding riders of public health officials' recommendations to stop the spread of germs
- Communicating safety messages on service alerts
- Remaining in close and continuous communication with local public health and emergency management officials to monitor developments
Protecting the health and safety of patrons, employees and the community is METRO's number one priority.
While METRO uses an antibacterial disinfectant to clean vehicles and facilities, self care is still the best protection. It is important that the public relies on credible sources for information and follows the guidance of health officials who encourage:
- Proper hygiene
- Frequent hand washing
- Stay home if you're sick
Additional Resources:
Houston Health Department
Harris County Public Health
Centers for Disease Control and Prevention
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