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TDI’s Help Line will be open until 4 p.m. today to help those with damage from Hurricane Hanna. The number is 1-800-252-3439.
For more information, see Help after the storm.
To help the claims process go smoother, TDI recommends:
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Keep a list of everyone you talk to at your insurance company. Be ready to answer questions about the damage.
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Make a list of damaged property. Take pictures or video. Don't throw anything away until your insurance company tells you to.
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Take steps to protect your home from further damage. Cover broken windows and holes to keep rain out and prevent vandalism or theft.
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Try to be there when the insurance company comes to inspects the damage. If you can’t stay in your home, leave a note with information on where you can be reached.
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Ask your agent about additional living expenses. If you’re forced out of your home to make repairs, your insurance policy may pay for some of those expenses.
Consumers also can send questions to TDI at consumerprotection@TDI.texas.gov.
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