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Coming Soon: State of Texas Electronic Provider System (STEPS) User Pre-Population for IAMOnline Access

This notification is to inform you of how to gain access to the State of Texas Electronic Provider System (STEPS) being granted by HHSC’s Provider Finance Department. If you are receiving this notification, it is because you are part of the bulk upload of pre-identified individuals who were STAIRS users, prior-directed payment program enrollment participants, and DFPS-contracted providers who submit DFPS cost reports. The bulk upload allows HHSC to expedite access to the system once the STEPS system goes live on Feb. 2, 2026. IAMOnline is a State of Texas identity and access management platform that serves as the single-entry point to STEPS and other HHSC systems. IAMOnline will be the entry point every time a user logs in to STEPS.

Starting on Jan. 22, 2026, and concluding on Jan. 28, 2026, HHSC will begin to pre-populate users into IAMOnline in batches. You will receive a registration email from Okta “noreply@okta.com” containing your registration link. To access STEPS, users must select the IAMOnline registration link within seven calendar days of receiving the email. Ensure your firewall is set to allow email from Okta “noreply@okta.com,” and check your spam/junk mail folder. If the link expires, or you do not receive a link prior to Jan. 28, 2026, you will need to call the Enterprise Service Desk to request a new link (details are listed below under Support and Assistance).

Registration Resources

STEPS IAMOnline External User Guide

• The STEPS Registration via IAMOnline- External User Guide provides step-by-step instructions for setting up an account and accessing it.
• Bulk upload user instructions begin on Page 5, Step 5 - IAMOnline Registration Email in the STEPS Registration via IAMOnline External User Guide (.pdf).
• To confirm whether you were part of the bulk upload, refer to the STEPS Bulk Upload User List (.xlsx) to verify your inclusion. These are users who HHSC pre-identified as individuals who were STAIRS users, prior-directed payment program enrollment participants, and DFPS-contracted providers who submit DFPS cost reports.
• Following registration, users will need to complete Step 8 – Acceptable Use Agreement Form (AUA). Please ensure you use the exact first and last name listed in your IAMOnline profile.
• The STEPS tile will not show in IAMOnline until STEPS goes live on Feb. 2, 2026. Pre-populated users will automatically be given access at this time
• The email registration link will expire within seven calendar days. If the link expires, you will need to call the Enterprise Service Desk to request a new email containing the registration link.
• Users should review the guide before contacting the Enterprise Service Desk.

Support and Assistance

If you are unable to complete the process after following the guide, contact the Enterprise Service Desk for assistance.

• Enterprise Service Desk at (512) 438-4720 or (855) 435-7181 from 7 a.m. to 7 p.m., CST, Monday-Friday;
• Select the Consolidated Helpdesk, Option 1;
• When prompted for an employee number, select “*” if you do not have an employee number; and
• Remain on the line while the automated prompts continue.
• After the prompts conclude, your call will be routed to a live help desk agent, and you will be asked to provide your name and email where the registration link was submitted.
• Reference that you are calling about gaining access to IAMOnline and STEPS, and explain the issue you are experiencing.
  • If you did not receive the email, check your spam and junk folders first.
  • If you think your organization has blocked the email, ensure you have marked the sender (noreply@okta.com) as safe prior to calling the help desk to request a new email to be sent.

Visit the STEPS Webpage for up-to-date information regarding the system transition.

Questions?

HHSC encourages providers to submit additional questions not answered in the FAQ and transition guides through the online questions and feedback portal. These questions will not receive a direct response, but they will help guide future updates.