Informational: RTS Performance Issues (04/09/2025 @ 12:40 PM)

Good afternoon,

TxDMV is aware of a brief RTS system connectivity issue that occurred earlier this morning. 
The network issue originated at the Data Center Services (DCS) level, impacting many
agencies, including TxDMV.

The network connectivity issue has since been resolved.   

Despite the very brief outage duration, we have asked DCS to share the root cause for this
outage once their troubleshooting and follow-on investigation has concluded.  We will
provide an update as we learn more from DCS.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles 
IT Services Division