Reminder Notification: RTS Unavailable (07/22/2024 @ 9:00 AM)
Texas Department of Motor Vehicles sent this bulletin at 07/22/2024 09:05 AM CDT
Good morning,
The Texas Department of Motor Vehicles and our technology vendors have
restored all servers supporting department applications following the global
technology systems outage on Friday. This restoration includes RTS. Workstations
impacted by the global technology systems outage must also be individually
restored in each county in order to fully resume providing registration and title
services. Department staff partnered with TACA leadership over the past several
days to develop and test a step-by-step user guide instructing county offices on
how to restore TxDMV issued workstations. This user guide is included in this
communication and can be used by county offices immediately. The process for
restoring a workstation typically takes only a few minutes per computer. Once
restored the workstation should be fully functional.
To maximize department efforts in supporting all counties, we request each county
notify their respective Regional Service Center (RSC) managers when they have
restored all workstations in their county. Counties experiencing difficulty restoring
their workstations using the guide should report all issues to their respective RSC
managers for additional assistance. Your RSC manager can assist you with
troubleshooting or escalate an issue to department technical resources if they are
unable to assist.
services throughout the state.
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