Initial Notification: webDEALER Intermittent Performance Issues (06/30/2023 10:37 AM)

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Good morning,

Some users have reported that the webDEALER system is experiencing intermittent performance
Support staff are aware and working to resolve the issues.   We will provide updates as
we work on the issues.

We apologize for the inconvenience and any impact on you or your customers.

As a reminder, if you are unable to print buyer's tags, you should use your pre-printed Internet
Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that
after using an Internet Down tag, you must enter the information for that tag into webDEALER
as soon as the system is accessible.  Doing this, will ensure you always have the full allocation
of unused Internet Down tags available when you need them. Internet Down tags are valid for
one year from the date they are printed.


Thank you,

Texas Department of Motor Vehicles
IT Department