RESOLVED: RTS Connectivity Issues and transactions (06/14/2023 @ 4:00 PM)

Good afternoon,

The RTS connectivity issues have now been resolved.  RTS users can log in successfully.


Gentle reminder on addressing transaction processing issues / recommended procedures
should you experience similar issues in the future


Scenario #1: You have completed the transaction but can’t print the transaction receipt.

        ○  Attempt to re-print the receipt
        ○  If unable to re-print, void the transaction and re-process the transaction
                    •  You will need to run a transaction reconciliation report to obtain the trans ID#,
                        in order to void, should you not have the trans ID# already

Scenario #2: You did not complete the transaction, and when you try to complete it,
                       the system tells you that the transaction is still in-process.

       ○  Access the pending transaction from your set asides
       ○  This should allow you to access the transaction to complete processing

Scenario #3: You did not complete the transaction, and it's not in set aside.

       ○  Run the transaction reconciliation report to verify those transactions
            which are not completed
       ○  Redo transaction if the transaction was not completed.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division