Initial Notification: IVTRS/TxT Issue (03/03/2023 @ 10:15 AM)

Good morning,

Details:  TxDMV is aware of an issue in IVTRS/TxT where customers are under charged for 
their renewal. We are working on a permanent solution to this problem.

Workaround: TxDMV cancelled the renewal approval and sticker printing for Thursday (3/2).
These renewals will be reviewed and any with incorrect fees will be rejected. Rejections will
result in a refund to the customer, an email to the customer, and require that customer to
initiate another online renewal. This also means the counties will not receive their 99 report
this morning.

Tonight (3/3) TxDMV will re-enable the process to transition the online renewals (registrations
updated, stickers printed).  Tonight's run will include the Thursday night records.

 
Thank you,

Texas Department of Motor Vehicles
IT Services Division