Initial Notification: Charge Fee for Correct Title Rejection in RTS POS (02/21/2023 @ 10:00 AM)

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Good morning,

The Texas Department of Motor Vehicles (TxDMV) is aware of an issue where
registration fees are being charged when doing a Correct Title Rejection with an
ownership evidence code of "Out of State" in Registration and Title System (RTS) 
Point-of-Sale (POS).  This issue applies to the Out of State ownership evidence
code only.  Support Staff are currently troubleshooting the issue.

Workaround / Suggested Action

Please hold off on doing any Correct Title Rejections with Out Of State ownership
evidence until a fix is implemented.  If any Correct Title Rejection transactions were
processed yesterday or today, please void the transaction, and wait to process the
transaction again once a fix has been implemented.

We apologize for the inconvenience and any impact on you and your customers. 

An update will be published once the issue is resolved.

Thank you,

Texas Department of Motor Vehicles
IT Services Division