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Good afternoon,
Yesterday, TxDMV became aware of an ongoing issue with Texas.Gov
and Texas NIC payment processing systems which lead to some customers
experiencing issues on payment screens while processing online renewals
(through TXT, IVTRS, Temp Permits). The payment processing issues also
impacted several State Agencies and their customers.
Further investigation revealed that yesterday's observed payment
processing systems issues derived from a reported global outage by Fiserv,
Inc., a global payment systems processor to the financial community.
Fiserv took corrective action, reporting service restoration for most
of their global customers by late yesterday.
Update @ 4:55 PM, 10/4/2022:
TxDMV, working alongside Texas.Gov and Texas NIC, continued monitoring
payment systems yesterday, and through the course of the day today, while
Fiserv continued monitoring their customer systems on a broader scale.
Since we have observed no further payment systems issues today, we can
now confirm the payment systems issues are fully resolved. TxDMV
customers should no longer experience any issues while processing online
payment system transactions at this time.
We apologize for the inconvenience and impact on you and your customers,
and thank you for your understanding.
Texas Department of Motor Vehicles
IT Services Division
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