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Good afternoon,
TxDMV is aware of an ongoing issue with Texas.Gov and Texas NIC payment
processing systems which lead to some customers experiencing issues on
payment screens while processing online renewals (through TXT, IVTRS,
Temp Permits). The payment processing issues are impacting several State
Agencies and their customers. Data Center Services are working diligently
with Texas.Gov and Texas NIC in an effort to resolve the issues.
Update @ 3:35 PM, 10/3/2022:
Further investigation has revealed that this morning's observed payment
processing systems issues derive from a reported global outage by Fiserv,
Inc., a global payment systems processor to the financial community. The
company has taken corrective action, reporting service restoration for most
customers. Fiserv continue to monitor their payment processing systems as
more customer payment systems reach normal operating status online.
As various customer payment processor systems issues continue to be
resolved based on the Fiserv outage, TxDMV recommends customers
try processing any unsuccessful transactions at a later time, or to try
completing their payment transactions another way while credit card
payment system troubleshooting continues.
TxDMV will continue working with Texas.Gov and Texas NIC on ongoing
systems monitoring as the Fiserv outage resolves. We will continue to
provide updates on any new developments reported by Fiserv, and
will also report once Fiserv confirms that systems issues are resolved.
We apologize for the inconvenience and impact on you and your customers,
and thank you for your understanding.
Texas Department of Motor Vehicles
IT Services Division
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