Resolved: RTS/Cognos Reporting Issues (07/26/2022 @ 09:25 AM)

Good morning,

Last week, Cognos users reported they were experiencing issues when requesting 
reports, despite refreshing the report request or starting a new reporting session. 
Some users were able to generate reports, but only after several attempts.  Users
also reported a "Can't display page" error message while trying to run reports and/or
while trying to return to the Home Page on the Cognos portal.  Support Staff provided
a workaround to help alleviate some of the issues experienced by Cognos users.

We are happy to report that Cognos reporting issues have now been fully resolved. 

Cognos reporting functionality has been restored.  Users should no longer experience 
any issues when requesting reports.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division