Initial Notification: RTS/Cognos Reporting Issues (07/14/2022 12:10 PM)

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Good afternoon,

We are aware that users are experiencing issues when requesting Cognos reports, despite
refreshing the report request or starting a new session.  We are also aware that some users
are able to generate reports, but only after several attempts.  Users are reporting a
"Can't display page" error message while trying to run reports and/or while trying to
return to the Home Page on the Cognos portal.

Please be assured that Support staff are working to resolve the issue.

An update will be provided once the Cognos Reporting issue is resolved.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department