Informational: Systems slowness issues - Tips & Recommendations (12/14/2021 2:30 PM)

Good afternoon,

 

TxDMV staff continue to troubleshoot the issues reported by county offices observing symptoms of slowness and intermittent delays while processing certain transactions, e.g. Title Transfer transactions in RTS. As support staff continue to address reports of intermittent performance issues, TxDMV recommends counties take the following steps to help mitigate these issues.

 

When using the RTS Point of Sale system, all users should minimize the number of applications and windows open at the same time to only those required to process the transactions. We have observed cases where this has had impact on performance for some county users. Additionally, when an employee leaves the RTS Point of Sale system, please ensure they log out completely. For shared workstations, having multiple users logged in at the same time has caused performance issues and degradation of services.

 

These important steps will free up workstation resources (e.g. memory, processor, etc.) ensuring the computer is at full capacity to perform your RTS transactions. This will help to alleviate some instances of systems slowness which have been reported.

We apologize for the inconvenience and any impact on you or your customers and appreciate your continued patience while we troubleshoot this issue.

 

Thank you,

 

Texas Department of Motor Vehicles
IT Services Division