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Good afternoon,
The Texas Department of Motor Vehicles (TxDMV) has become aware that some customers are experiencing instances of information requests (via email and/or text messaging) implying such requests came from TxDMV. This is known as phishing (the fraudulent practice of sending emails appearing to be from a reputable source in order to induce individuals to reveal personal information). A form of phishing, smishing is when someone tries to trick you into giving them your private information via a text or SMS message to your cell phone.
To you, our valued TxDMV customer, we cannot stress enough that TxDMV will never reach out directly via email, or text, requesting any personal information from you. If you receive such an email or text message purporting to be from TxDMV, please do not respond to it. Trust your intuition. If an email or text message appearing to come from TxDMV just seems odd, or out of the ordinary, please ignore it.
For your peace of mind, it is best to contact TxDMV directly if any messaging seems suspicious.
Here are some examples of fraudulent text messages received by some TxDMV customers:
 
 
Here is an example of a fraudulent email received by some TxDMV customers:
Here are the best recommended actions you should take upon receipt of such messaging:
Do not click on any links within the email or text message. Block the sender of the message. Delete the message. Use your own best judgement.
Think before you click. If you suspect deceit, hit DELETE!
Phishing & Smishing campaigns by cyber criminals are becoming an emerging and growing threat in the world of online security. To learn more about fraudulent emails and text messages, we recommend the following informational link which should prove very helpful:
https://efraudprevention.net/home/templates/?a=3
As always, be safe, be vigilant and exercise caution in your day-to-day communication needs via email or text.
Thank you,
Texas Department of Motor Vehicles
IT Department
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