Resolved: Network Issue (7/14/2020 @ 3:15 PM)

Good afternoon,

The webDEALER and RTS login issue has been resolved. If you are having a login problem, please clear your browser cache by following the steps below: 

To clear the cache in Internet Chrome, follow these steps: 

1. Click the settings button in the top right of the window
2. Click ‘More tools’ > ‘Clear browsing data…’
3. Ensure the checkbox for ‘Cookies and other site data’ is ticked
4. Click ‘Clear data’ 

To clear the cache in Internet Explorer 11, follow these steps: 

1. Open Internet Explorer 11
2. Click the Settings icon (top right corner) and click Safety
3. Click delete browsing history
4. Check the Temporary Internet files and website files option
5. Click delete
6. A confirmation message should appear
7. Restart Internet Explorer 11 

If you require additional assistance, please call our Customer Service Department to open a Remedy ticket. 

Please remember that if you used an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. Doing this will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed. 

Thank you, 

Texas Department of Motor Vehicles
IT Services Division