Update: Attached list of Counties Affected by Friday’s RTS outage

Good afternoon,

Additional reports were blank for counties on the attached list.  Impacted counties will have to manually run the following reports if they have not already done so.

• Title Package Report
• Inventory Action Report
• Substation Summary Report (The date entered must be 2/13/2020)
• Countywide Report (Substation Summary Reports must be run first and then the main office must run the Countywide Report)

We are currently running the batch processes that failed to run the evening of February 13.  Please do not remit any funds in RTS today.  The remittance may be completed starting Monday, February 17.

We apologize for the inconvenience this has caused and are working to resume normal operations.  If you have any questions or need assistance, please contact 1-877-933-2020.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

• Impacted Counties for RTS Reports.docx