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Please review and distribute as appropriate.
The department is aware that there have been numerous consumer complaints filed against Fenton Hyundai for failure to timely transfer title. As such, customers of Fenton Hyundai are in need of more than three 30-day Permits. Fenton Hyundai is a dealership in the Dallas-area with customers statewide.
The department authorizes, through the Registration Manual, additional permits in circumstances such as this. The Registration Manual guidance is to seek further information from a customer who requests a fourth or subsequent 30-Day Permit. These customers should be questioned to determine the need for an additional permit. Customers’ circumstances can vary, but can include situations such as the one with Fenton Hyundai where a dealership is failing to transfer title in a timely manner.
Customers that have purchased a vehicle from a dealership and subsequently request to purchase a 30-Day Permit should be encouraged to file a complaint with the department for the dealership failing to transfer the title in a timely manner. Customers may file a complaint against a Texas dealership at https://www.txdmv.gov/motorists/buying-or-selling-a-vehicle?tab=consumer-protection.
Thank you,
Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles
If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.
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