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We received a report this morning that some credit card payment transactions on TxDMV systems were returning a credit card denied message for transactions that processed correctly. This issue has now been resolved, however, some customers may have received multiple charges.
If you have a customer that requires a refund, please contact a TxDMV Customer Service Representative at 512-465-3351. TxDMV customer service support is available from 8:00 AM to 5:00 PM CST, Monday through Friday.
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-3351
ITSupport@TxDMV.gov
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