Initial Notification: RTS issue identified (12/16/2019)
Texas Department of Motor Vehicles sent this bulletin at 12/16/2019 09:12 AM CST
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Good morning,
An issue has been identified with the RTS system with processing transactions on a vehicle with expired registration. Support staff are working to resolve the issue. An update will be sent by 10:30 am. today (12/16/2019) or as new information becomes available.
A statewide ticket has been submitted for this issue: IN231407
If you would like to speak to a customer service representative, please call us at 512-465-3351. Customer service is available from 8:00 AM to 5:00 PM CDT, Monday through Friday.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Department of Motor Vehicles
4000 Jackson Ave
Austin, TX 78731
512-465-3351
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