Initial Notification Issue: Network (10/25/2018 @ 9:40 AM Central Time)

Good morning,

An issue has been reported from DIR that multiple state agencies have experienced a brief network outage including TxDMV and service is being restored.  Users may be experiencing connectivity issues.  DIR support staff are working to identify and resolve the issue. An update will sent by 11:00 AM (10/25/2018) or as additional information becomes available.

The statewide ticket for this issue is: 201806

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov. 

We apologize for the inconvenience and for any impact on you or your customers. 

Thank you,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov