Update Notification: Issue: RTS Slow Response Time (10/18/2018 @ 03:15 PM Central Time)

Good afternoon,

The issue with the RTS intermittent slow response times has not been resolved.  Support staff are working to resolve the issue.  Another update will be sent by 05:00 PM (10/18/2018) or as additional information becomes available.

The statewide ticket for this issue is: 201316.

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 a.m. to 5:30 p.m. Central Time, Monday through Friday. You may also send email to ServiceDesk@TxDMV.gov.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020