Initial Notification: webDEALER/eTAG: Scheduled Maintenance (09/22/2018 @ 07:00 PM Central Time)

Good afternoon,

 

On Saturday September 22, 2018, the Texas Department of Motor Vehicles (TxDMV) will be performing webDEALER/eTAG system maintenance. The duration of the maintenance is scheduled for up to 11 hours, beginning Saturday (09/22/2018) at 07:00 PM Central Time and lasting until Sunday (09/23/2018) 06:00 AM Central Time. webDEALER/eTAG may not be available during the maintenance window.

 

As a reminder, if you are unable to print buyer's tags, you should use your pre-printed Internet Down buyer’s tags.   As you know, every dealer is now allowed a minimum of 30 Internet Down tags.  If you have less than 30 printed, print your full allocation now so you are prepared when the eTags system is unavailable.  Please remember that after using an Internet Down tag, you must enter the information for that tag into eTags as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.

 

Note: A reply to all will be sent when the maintenance is complete.  Please contact the Service Desk if you experience system issues after the end of the maintenance.

  

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send an email to ServiceDesk@TxDMV.gov.

 

We apologize for the inconvenience and any impact on you or your customers.

 

Thank you,

  

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov