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Good morning,
An issue has been reported with the eTAG/webDEALER system. Users are unable to look up VINs which are not already in the system. Support staff are working to resolve the issue. An update will sent by noon (09/04/2018) or as additional information becomes available.
The statewide ticket for this issue is: 194920
If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to ServiceDesk@TxDMV.gov.
We apologize for the inconvenience and for any impact on you or your customers.
Thank you,
TxDMV Service Desk Department of Motor Vehicles
IT Services Division
3800 Jackson Ave Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov
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