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Good afternoon,
The network issue has been identified as a major incident at AT&T that impacts telecommunication circuits across certain areas of Texas. Counties known to be impacted include but are not limited to the following: Val Verde, Medina, Sabine, Hardin, Hildalgo, Harris and Bexar. An update will be provided as more information becomes available.
The statewide ticket number for this issue is: 188634
If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM CDT, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.
We apologize for the inconvenience and any impact on you or your customers.
Best regards,
TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov
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